Dawn M. Rathburn
Surprise
Summary
A dynamic and gifted professional with proven abilities in strategic planning, project management, operations efficiency seeking a position at a stable, engaging company that encourages growth and development with opportunity advancement to accomplish career goals and contribute to the efficiency of the team by utilizing skills and experience to the fullest in the goal of achieving company mission. Possesses creativity and an analytical mind while providing the ability to create alliances with organizational leaders to effectively identify, align, and execute key business initiatives. Skilled in administrative and customer solutions while meeting specific business goals.
Overview
2026
2026
years of professional experience
Work History
Compliance Officer (Childcare and Assisted Living)
Arizona Department of Health Services
Phoenix
2023 - Current
- Interpreted statutes, rules, and internal procedures for disciplinary actions.
- Conducted inspections and investigations to ensure compliance with state regulations.
- Prepared investigation reports, deficiency statements, and legal orders following inspections.
- Served as a resource for providers and the public on state licensing issues.
- Participated in staff meetings, advisory committees, and stakeholder organizations.
- Performed audits of records and public files; testified in hearings as needed.
Quality First Educational Coach/Adult Training Specialist
Candelen
Phoenix
- Facilitated intensive professional development, coaching, and mentoring for educators and administrators.
- Assisted in implementing Quality Improvement Plan to enhance operational efficiency.
- Reviewed and provided feedback on administrative policies and procedures for compliance.
- Addressed health, safety, and environmental issues to ensure workplace safety.
- Maintained up-to-date documentation on Extranet and in permanent files for easy access.
Center Director
The Learning Experience
Surprise
- Developed curriculum and programs in collaboration with teachers to meet state and federal standards.
- Oversaw hiring, training, and background checks for staff to ensure compliance and safety.
- Managed facility operations, maintaining cleanliness, safety equipment, and inventory levels.
- Demonstrated expertise in Arizona State Licensing Compliance guidelines to uphold regulations.
- Created and managed budget for facility finances, ensuring adherence to financial constraints.
- Served as Arizona State representative, overseeing three facilities and mentoring multiple employees.
Executive Administrative Assistant/Computer Programmer
Super Nova Resources
Las Vegas
- Conducted research and compiled data for presentations to Executive Director and Board of Directors.
- Organized meetings and prepared agendas for committees and Board.
- Developed and implemented programs for computer systems using various programming languages.
Office Manager/Care Giver
Caring Senior Services
Phoenix
- Delivered comprehensive leadership for senior helper staff in operational management and goal setting.
- Oversaw staff management, training, and development to enhance team performance.
- Enhanced customer experience and satisfaction through targeted internal sales and marketing initiatives.
- Communicated effectively with clients and caregivers to ensure alignment and support.
- Conducted assessments as needed to evaluate service quality and client needs.
Cardiology and Radiology Front Office Manager
Arizona Medical Clinic
Sun City
- Executed patient registration and intake processes efficiently.
- Processed patient referrals to specialists to facilitate care continuity.
- Performed various administrative duties, including document transcription.
Medical Front Office
Family and Senior
Sun City West
- Streamlined patient registration and intake processes for improved efficiency.
- Executed administrative tasks, including transcription of medical documents.
Health Unit Coordinator
Boswell Hospital
Sun City
- Created and maintained comprehensive records for patients, doctors, and nurses.
- Ordered supplies for units, patients, and doctors efficiently.
- Ensured continuous communication with doctors, patients, families, and departments.
- Coordinated patient activities, including surgeries, tests, and therapy effectively.
Education
BS - Educational Studies, Early Childhood Education/Special Education
Grand Canyon University
Phoenix, AZEarly Childhood Education Associate - Early Childhood And Special Education
Rio Salado Community College
Phoenix, AZMicrosoft & Programming Certification - Computer and Information Systems Security
New Horizon Computer Institute
San Antonio, TXHealth Unit Coordinator Certification - Healthcare Administration
Gateway Community College
Phoenix, AZSkills
- Detail orientation and policy writing
- Quality improvement and data analysis
- Staff training and audit management
- Regulatory compliance and client relations
- Risk assessment and team leadership
- Problem solving and regulations enforcement
- Compliance monitoring and investigation skills
- Risk management strategies and document review
- Adaptability and effective communication
- Administrative skills and adult learning facilitation
- Cultural sensitivity and innovative mindset
- Google software proficiency and Microsoft Office expertise
- Social media management and collaboration tools
- Community resource knowledge and medical terminology proficiency
- Senior care expertise and time management strategies
- Project management and compliance procedures
- Policy design and legal research
- Deficiency documentation and internal audits
- Federal regulations knowledge and auditing processes
- Investigative reporting and business operations
- Documentation skills and violation determination
- Human resources support and internal policy implementation
- Inspection review and emergency action planning
- Conflict management and employer compliance
Timeline
Quality First Educational Coach/Adult Training Specialist
Candelen
Center Director
The Learning Experience
Executive Administrative Assistant/Computer Programmer
Super Nova Resources
Office Manager/Care Giver
Caring Senior Services
Cardiology and Radiology Front Office Manager
Arizona Medical Clinic
Medical Front Office
Family and Senior
Health Unit Coordinator
Boswell Hospital
Compliance Officer (Childcare and Assisted Living)
Arizona Department of Health Services
2023 - Current
BS - Educational Studies, Early Childhood Education/Special Education
Grand Canyon University
Early Childhood Education Associate - Early Childhood And Special Education
Rio Salado Community College
Microsoft & Programming Certification - Computer and Information Systems Security
New Horizon Computer Institute
Health Unit Coordinator Certification - Healthcare Administration
Gateway Community College