DAWNE HOUSTON
Surprise
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Service expertise, including competitive offerings, pricing and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Dedicated with strong work ethic and resourceful nature.
Overview
12
12
years of professional experience
Work History
Automotive Biller
Arrowhead Lexus
07.2024 - Current
- Strong attention to detail and interest in accuracy;
- Able to deal with confidential information appropriately;
- Strong analytical and problem-solving skills
- Streamlined billing processes by implementing efficient organizational systems and reducing errors.
- Improved overall department efficiency with thorough invoice audits and accurate data entry.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Audited and corrected billing and posting documents for accuracy.
Assistant Account Manager
Vanguard
12.2023 - 07.2024
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Used accounting software to prepare weekly and monthly financial reports
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Trained new staff members in company accounting software usage to ensure seamless integration into the team.
- Improved cash flow management by monitoring accounts receivable aging reports and initiating collections efforts as necessary.
- Streamlined invoice processing procedures for quicker payment turnarounds, improving vendor relationships.
Assistant Manager
US Auto Sales
07.2017 - 04.2023
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Monitored security to protect employees, customers and property
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Leveraged data and analytics to make informed decisions and drive business improvements
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Reviewed sales and gross profit report to assess company efficiency
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Generated repeat business through exceptional customer service.
Business Office Assistant
CarMax
01.2014 - 06.2016
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery
- Provided clerical support to company employees by copying, faxing, and filing documents
- Responded to inquiries from callers seeking information
- Opening and closing the business office reviewing and processing documents associated with customer's vehicle purchases
- Assisting customers with questions on tag and title information preparing DMV documents, interacting with sales staff, also obtaining payoff information assisting purchasing team with appraisal purchases and in-store auctions Handling accounts payable functions, tendering cash transactions, preparing bank deposits, and answering multi-system phones.
Staffing Manager
D1 Management
06.2013 - 04.2016
- Facilitated smooth employee transitions with comprehensive onboarding program
- Conducted reference checks and screening of potential candidates to support the onboarding process
- Coordinated implementation of people-related services, policies and programs through departmental staff
- Verified payroll, vacation and sick time hours to support accounting processes
- Cultivated relationships with recruitment agencies for access to larger talent pools
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation
- Worked alongside global business leaders to deploy new training strategies.
- Performed sourcing, interviewing, negotiations and hiring.
Education
Associate of Business Administration - Business Administration and Management
Virginia College
01.2016
Skills
- Team player attitude
- Strong attention to detail
- Professionalism and integrity
- Efficient work habits
- Data entry expertise
- Administrative support experience
- Proficient in billing software
- Customer service
- Problem-solving
Timeline
Automotive Biller
Arrowhead Lexus
07.2024 - Current
Assistant Account Manager
Vanguard
12.2023 - 07.2024
Assistant Manager
US Auto Sales
07.2017 - 04.2023
Business Office Assistant
CarMax
01.2014 - 06.2016
Staffing Manager
D1 Management
06.2013 - 04.2016
Associate of Business Administration - Business Administration and Management
Virginia College
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