Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Dawn M. Rael

Phoenix

Summary

General manager with proven expertise in team leadership and operational efficiency. Demonstrated ability in employee training, customer complaint resolution, and inventory management, resulting in increased productivity and improved service quality.

Overview

9
9
years of professional experience

Work History

Data Processing Customer Service Representative

Chubb Insurance
Phoenix
07.2024 - 08.2025
  • Efficiently processed customer data requests while ensuring accuracy in all transactions.
  • Maintained current knowledge of insurance products and services to enhance customer support.
  • Ensured compliance with company policies and regulatory requirements at all times.
  • Created new customer accounts tailored to individual needs and specifications.
  • Processed customer orders, verifying accuracy of details and updating systems as needed.
  • Maintained precise records of all customer interactions, transactions, feedback, and complaints.
  • Entered numerical and alphabetical data into computer systems following standardized procedures.

General Manager

Uhaul Moving And Storage
Phoenix
02.2017 - 09.2023
  • Oversaw daily operations to ensure efficient workflow and team collaboration.
  • Managed staff schedules and delegated tasks to meet operational needs.
  • Coordinated inventory management to maintain stock levels and reduce shortages.
  • Evaluated employee performance and provided constructive feedback regularly.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Some College (No Degree) - Criminal Justice

Westwood College
Denver, CO

Skills

  • Data entry and order processing
  • Customer relationship management
  • Regulatory compliance expertise
  • Insurance knowledge
  • Team collaboration

Affiliations

  • Shooting pool
  • Batting cages

References

References available upon request.

Timeline

Data Processing Customer Service Representative

Chubb Insurance
07.2024 - 08.2025

General Manager

Uhaul Moving And Storage
02.2017 - 09.2023

Some College (No Degree) - Criminal Justice

Westwood College

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Dawn M. Rael