Dawson Turner
Customer Account Success Manager
Phoenix
Summary
Dynamic Account Customer Success Manager with proven success at Turo, adept at interacting with our customer base on a daily cadence helping foster client rapport. Skilled in gaining customer satisfaction, I effectively manage a pipeline of consumers helping aid any daily needs. Committed to excellence, I leverage my people skills expertise to drive results and enhance client relationships.
Overview
10
10
years of professional experience
Work History
Account Customer Success Manager
Turo
08.2022 - 04.2025
- Analyzed customer feedback to identify areas for improvement, leading to enhanced customer satisfaction.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Server
Original Chopshop
10.2020 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Back Server
Fox Restaurant
09.2018 - 07.2022
- Enhanced daily workflow through effective assistance to servers.
- Ensured excellence in service quality when the establishment was reserved for exclusive events.
Back Server
Backburneraz
05.2015 - 05.2018
- Collaborated with team members to ensure timely service during peak hours, maximizing overall efficiency.
- Streamlined server workload by helping refill drinks, run food, and help seat guests!
Education
Bachelor Of Arts - Sports Journalism
Arizona State University
Tempe, AZ12.2021
Skills
Customer service
Customer relationship building
Customer engagement
Teamwork and collaboration
Problem-solving aptitude
Time management
Timeline
Account Customer Success Manager
Turo
08.2022 - 04.2025
Server
Original Chopshop
10.2020 - 08.2022
Back Server
Fox Restaurant
09.2018 - 07.2022
Back Server
Backburneraz
05.2015 - 05.2018
Bachelor Of Arts - Sports Journalism
Arizona State University
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