Summary
Overview
Work History
Education
Skills
Timeline
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Dayanaire Bailey-Swyer

Surprise,AZ

Summary

Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Albertsons Companies
12.2019 - 02.2025
  • Delivered empathetic and solutions-focused support to diverse customers, often in emotionally charged or complex situations during the pandemic.
  • Provided social media and digital support by managing social media accounts, resolving customer inquiries, ensuring timely responses, and assisting with complex customer inquiries across digital platforms.
  • Successfully resolved a long-standing issue for an elderly customer by taking ownership of the case, following up personally, and earning direct positive feedback to management.
  • Deescalated a high-stress call involving compromised fuel rewards, explained the resolution process clearly, and provided preventative guidance, resulting in the customer apologizing and submitting a commendation.
  • Handled a high volume of customer interactions via phone, email, and live chat; consistently maintained a calm, professional demeanor under pressure.
  • Leveraged internal knowledge base and CRM tools to resolve technical issues, track communications, and escalate when necessary.
  • Promoted company offerings through thoughtful upselling during support interactions.
  • Responded to approximately 50 - 60 customer requests for products, services, and company information, per day.

Cashier

Old Navy
11.2018 - 01.2019
  • Provided personalized solutions for online order issues by identifying inventory discrepancies, coordinating with nearby stores, and arranging alternate pick-up options, earning direct customer praise.
  • Assisted a financially distressed customer with compassion by arranging product holds and including a store voucher, which led to a positive customer return experience and recognition by management.
  • Trained and mentored new hires on POS systems, store policies, and customer engagement strategies.
  • Achieved highest credit card sign-ups in Dec 2018 by effectively communicating card benefits to customers.
  • Processed high volumes of transactions, returns, and exchanges with speed and accuracy.

Education

Bachelor of Arts -

Arizona State University
Phoenix, AZ
01-2027

Skills

  • Customer Support Conflict Resolution Live Chat & Phone Support Upselling & Cross-Selling CRM Systems Email & Ticketing Support Team Collaboration Problem Solving Customer Satisfaction
  • High Volume Environments Emotional Intelligence Follow-Up & Case Ownership Customer Satisfaction
  • Problem resolution
  • BOPUS Salesforce Cisco Jabber Workforce Calabrio Signifyd Nuance & Sprinklr Power Reviews E-Commerce Order Management Social Media & Digital Support Outlook & MS Office Suites
  • Data entry
  • Call center experience
  • Conflict resolution
  • Inbound call management
  • Documentation and reporting
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Technical troubleshooting
  • Multi-line phone talent

Timeline

Customer Service Agent

Albertsons Companies
12.2019 - 02.2025

Cashier

Old Navy
11.2018 - 01.2019

Bachelor of Arts -

Arizona State University

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Dayanaire Bailey-Swyer