MARIANA AGUILAR
Laveen
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Representative DDFB
DoorDash
Phoenix
12.2024 - Current
- Resolved customer complaints professionally and empathetically.
- Supported coworkers during peak times to ensure excellent service.
- Ensured merchants were prepared to fulfill orders without delay.
- Engaged with Dashers and offered necessary support to complete deliveries.
Voice Ordering
DoorDash
02.2023 - 12.2024
- Managed high-volume order entries, ensuring timely completion and client satisfaction.
- Assisted customers with placing orders, addressing concerns or issues as they arose.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Recommended merchandise and services that would meet customer needs.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Service Experience
Nordstrom Rack
09.2022 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Referred unresolved customer grievances to designated departments for further investigation.
Cashier
Raising Cane's Chicken Fingers
12.2020 - 08.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and carefully bagged purchases to prevent merchandise breakage.
- Discounted purchases by scanning and redeeming coupons.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Bilingual
- Employee Training
Education
HIGH SCHOOL DIPLOMA -
Sunny Slope High School
Phoenix, AZSkills
- Collaboration
- Adaptability
- Problem-Solving
- Time Management
- Organization
- Interpersonal skills
Timeline
Representative DDFB
DoorDash
12.2024 - Current
Voice Ordering
DoorDash
02.2023 - 12.2024
Service Experience
Nordstrom Rack
09.2022 - 02.2023
Cashier
Raising Cane's Chicken Fingers
12.2020 - 08.2022
HIGH SCHOOL DIPLOMA -
Sunny Slope High School