Daylin Miller
Glendale
Summary
Dynamic assistant manager with proven expertise in enhancing customer satisfaction and fostering team collaboration. Skilled in problem-solving, time management, and operational efficiency, contributing to a positive environment and optimized service delivery.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager
Rita's Italian Ice
05.2022 - Current
- Supervised daily operations to ensure quality service and product consistency.
- Trained and developed team members on customer service best practices and operational procedures.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Enhanced customer satisfaction through effective handling of inquiries and feedback resolution.
- Fostered a positive team environment, encouraging collaboration and high performance among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Treat Team Member
Culvers
10.2021 - 05.2022
- Delivered exceptional customer service by efficiently processing orders and ensuring accuracy.
- Maintained cleanliness and organization in dining and kitchen areas to enhance overall guest experience.
- Collaborated with team members to streamline workflow during high-volume periods, improving service speed.
- Trained new employees on food preparation techniques and safety protocols, fostering a knowledgeable team environment.
Education
High School Diploma -
K12 Insight Academy
Tempe05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
Certification
- Licensed Life Insurance Agent - 2024-Current
- Licensed Unarmed Security Guard - 2025-Current
Languages
English
Native or Bilingual
ASL
Limited Working
Interests
- Enjoy participating in Working Out for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Strategy Games
- Video Gaming
Timeline
Assistant Manager
Rita's Italian Ice
05.2022 - Current
Treat Team Member
Culvers
10.2021 - 05.2022
High School Diploma -
K12 Insight Academy