Dazha Woods
Scottsdale
Summary
Dynamic customer experience professional with a proven track record at Novartis Pharmaceuticals, excelling in client relationship management and data analysis. Adept at enhancing service quality and driving customer satisfaction through strategic problem-solving and effective event coordination. Recognized for delivering seamless experiences and maintaining high standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Member Service Concierge
Novartis Pharmaceuticals
Phoenix
12.2022 - 11.2024
- As the liaison between the client and the event, the Event Coordinator is responsible for elevating the level of service by providing a seamless experience for our guests. Ensure quality expectations and standards are met through each call.
- Prepared reports summarizing sales activity, customer feedback or other relevant topics.
Overnight Reservations Agent
Aspire Loyalty Travel Solutions
Scottsdale
01.2020 - 11.2022
- Maintained up-to-date records of all reservations made via telephone or online systems.
- Coordinate travel arrangements including airfare, hotel, and vehicle accommodations. Maintain a balance between company policy and customer benefit in decisions. Handles issues in the best interest of the customer. Maintaining all travel related records and documents.
Customer Experiance Manager
Valor Global
Phoenix
09.2018 - 11.2022
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Established relationships with external vendors that are essential for providing superior levels of support during peak times.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
Reservations Agent
Best Western International
Phoenix
02.2014 - 09.2018
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Processed payment transactions accurately and efficiently.
- Explained cancellation policies clearly to customers prior to booking.
Education
BBA - Business
Scottdale Community College
Scottdale, PA05-2026
GED -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ07-2013
Skills
- Customer service
- Project management
- Data analysis
- Event coordination
- Client relationship management
- Sales reporting
- Problem solving
- Team collaboration
- Strong multitasking
- Decision-making
Timeline
Member Service Concierge
Novartis Pharmaceuticals
12.2022 - 11.2024
Overnight Reservations Agent
Aspire Loyalty Travel Solutions
01.2020 - 11.2022
Customer Experiance Manager
Valor Global
09.2018 - 11.2022
Reservations Agent
Best Western International
02.2014 - 09.2018
BBA - Business
Scottdale Community College
GED -
Maricopa Community Colleges, Phoenix College
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