DEANA SUTTON
Phoenix
Summary
Operations Specialist with 4 years of experience at RunBuggy and 8 total years in the automotive industry, specializing in high priority, deadline-driven vehicle logistics. Experienced in managing high level consumer accounts requiring white-glove service, strict delivery timelines, and proactive customer communication. Trusted to coordinate premium shipments while fostering strong relationships with top-performing transport partners. Proven track record of optimizing workflows and implementing process improvements to enhance efficiency and achieve operational goals.
Overview
13
13
years of professional experience
Work History
Operations Specialist
RunBuggy OMI
02.2022 - Current
- Experienced in coordinating a full range of transport shipments including consumer moves, multi-vehicle shipments, standard dealer shipments, and repo lot moves.
- Manage end-to-end logistics for high-end luxury automotive accounts requiring strict deadlines, elevated service standards, and proactive customer communication.
- Maintain and cultivate relationships with top-performing transporters to ensure reliable service for high priority and high value moves.
- Compile and maintain a growing roster of vetted transporters and drivers for sensitive Toyota and Mazda Financial probate loads while collaborating with the Transporter Compliance Team.
- Oversee time-sensitive vehicle shipments while consistently meeting or exceeding SLA expectations.
- Provide real time updates to customers, dealerships, account managers, and shippers to ensure clear communication throughout shipments.
- Analyze carrier performance metrics including on time delivery, carrier reliability, and assignment efficiency to optimize operational outcomes.
- Investigate and resolve transport exceptions, delays and damage claims with a solution focused approach.
- Support high daily shipment volume while maintaining strong customer satisfaction across platinum and gold accounts.
- Collaborate with internal teams to improve processes and enhance service delivery.
- Developed standard operating procedures to enhance consistency across daily operations.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Handle customer escalations professionally and expeditiously with a customer-centric attitude.
- Handle an average of 60 - 70 phone calls daily and answering all email communications from clients promptly.
Senior Title & Registration Specialist
Fair Financial Corporation
04.2018 - 01.2022
- Research missing and outstanding titles and determine proper resolve in a timely manner.
- Efficiently and accurately analyze vehicle title and ownership documents to ensure they are within company guidelines.
- Built a relationship and developed a professional rapport with 3rd party vendors and dealership title clerks.
- Manage respective title and registration Salesforce queues daily by responding to customer and agent emails and update request.
- Collect required information from customers to renew vehicle registration either online or submitted to vendor for processing.
- Created company email templates and standard operating procedures pertaining to a variety of scenarios related to vehicle registration renewals.
- Knowledgeable in the registration and renewal and cancellation process in over 18 states.
- Promptly answered request pertaining to titles and registration from other departments via slack and Salesforce.
- Proactively communicate with customer's to ensure registration is renewed on time and advised of any necessary action required by the customer.
- Subject Matter Expert on my team.
Restaurant General Manager
Burger King
05.2013 - 03.2018
- Maintained overall responsibility for daily operations.
- Managed staff of 15+ crew and 3+ shift managers.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Monitored restaurant operations and took appropriate action to ensure food quality and service standards were consistently met.
- Worked to increase company profits by monitoring labor hours, reducing food waste, and maintaining an accurate inventory count daily.
- In charge of making weekly schedules for staff and submitting payroll bi-weekly.
- Directed staff and assistant managers in daily work assignments to maximize productivity.
- Motivated and encourage staff to achieve targets.
- Handled restaurant cash deposits and balanced safe and cash drawers.
- Exceptional customer service and resolution skills.
Education
GED -
CollegeAmerica
Phoenix, AZ11.2012
Skills
- White glove level customer service
- Luxury vehicle and bulk shipments
- Carrier relationship management
- Deadline driven and shipment management
- Experience in leadership
- Operational efficiency
- Cross-functional communication
- Time management and multitasking
- Excellent written and oral communication
- Problem-solving
- Attention to detail
- Self motivated
- Goal orientated
Timeline
Operations Specialist
RunBuggy OMI
02.2022 - Current
Senior Title & Registration Specialist
Fair Financial Corporation
04.2018 - 01.2022
Restaurant General Manager
Burger King
05.2013 - 03.2018
GED -
CollegeAmerica