Deanna Lopez
Tempe
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Tier 2 Customer Service Representative
Department of Motor Vehicles
Tempe
09.2024 - 11.2025
- Assisted customers with license applications and renewal processes.
- Resolved inquiries regarding vehicle registration and title transfers.
- Provided guidance on DMV policies and procedures to ensure compliance.
- Handled escalated issues with professionalism and empathy to foster satisfaction.
- Trained new staff on customer service best practices and DMV protocols.
- Documented processes related to Tier 2 Customer Service Representative duties for future reference.
- Utilized multiple communication channels to respond to customer inquiries in a timely manner.
HEAD CASHIER
Pareja Ace Hardware
Phoenix
09.2021 - 06.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed both cash and card purchase and returns.
- Performed store opening and closing also shift change.
- I worked extra shifts during busy periods and covered for call in employees to maintain service levels.
- Educated employees on register use, merchandizing, and customer service.
FLOATER TEACHER
Little Rascals Learning Center
Tempe
01.2018 - 05.2019
- Exercised great adaptability in transitioning between assigned classrooms.
- Maintained correspondence with parents, establishing direct lines of communication for student's accountability and performance management.
- Built and maintained an environment that stimulated learning and supported students' achievement.
- Uphold classroom routines to support student environment and maintain consistent schedules.
ACTIVITIES ASSISTANT
Scottsdale Village Square
Scottsdale
08.2014 - 07.2015
- Engaged residence through events, small groups, and personal attention.
- Provided emotional support and companionship to improve equality of life for residents.
- Helped residence build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
RESPITE CARE PROVIDER
Blue Thumb Services
Tempe
05.2010 - 06.2013
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Reported changes in residence conditions and health to care manager.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma - General Studies
MARCOS DE NIZA HIGH SCHOOL
Tempe, AZSkills
- Front-End Supervision
- Verbal Communication
- Multi-tasking skill
- Cash Handling
- Customer Service
- Team Contribution
- DMV compliance
- Customer relationship management
- Communication skills
- Active problem solving
- Typing speed
- Call handling
- Data entry proficiency
Timeline
Tier 2 Customer Service Representative
Department of Motor Vehicles
09.2024 - 11.2025
HEAD CASHIER
Pareja Ace Hardware
09.2021 - 06.2023
FLOATER TEACHER
Little Rascals Learning Center
01.2018 - 05.2019
ACTIVITIES ASSISTANT
Scottsdale Village Square
08.2014 - 07.2015
RESPITE CARE PROVIDER
Blue Thumb Services
05.2010 - 06.2013
High School Diploma - General Studies
MARCOS DE NIZA HIGH SCHOOL