DeAnna Sathren
Goodyear
Summary
Dynamic leader with a proven track record in management. Adept in menu development and fostering team growth. Excelled in reducing waste and optimizing budgeting, enhancing operational efficiency. Skilled in problem-solving and multitasking, consistently achieving significant improvements in customer satisfaction and staff performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Lead
AFUHS Canyon View
07.2023 - Current
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Implemented health and safety protocols to maintain compliance with local regulations and best practices.
- Assisted in hiring decisions for new kitchen staff members based on experience, skill set alignment, and cultural fit within the existing team dynamic.
- Hired, trained and managed schedules and time sheets for all student staff.
- Delegated food preparation duties to staff and followed up to verify proper preparation and production of meals.
- Conducted daily checks of refrigerators, freezers, and warmers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget while fostering relationships with vendors.
- Developed monthly menus adhering to NSLP guidelines.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Inventoried, stocked and rotated food/beverage items according to expiration dates.
- Monitored food temperature/holding times discarding items not stored correctly.
- Reduced food waste by implementing proper inventory management and storage practices.
- Monitored and maintained work areas, office, and equipment.
- Maintained production records, HACCP records, temp logs, waste log, and daily reports.
- Review and manage production records.
- Reconciled all monies and secured deposits daily.
- Maintained a strong presence on the kitchen floor, leading by example and demonstrating a commitment to excellence in all aspects of the role.
- Worked and trained on all positions in the Kitchen. Cover when there are staff absences.
- Conducted regular performance evaluations for staff members, providing feedback and opportunities for growth.
- Mediated staff disputation.
- Worked with counseling staff to process free and reduced applications for students in need.
- Consistently abide by company procedures, expectations, and policies.
- Effectively handle concerns from parents regarding student lunch accounts.
- Serve lunch following all guidelines and effectively process payments.
- Organized and held daily staff meetings.
- Successfully controlled labor by strategic staffing and delegation of daily routines.
- Maintained relationships and communications with managers at other school sites.
- Maintain inbox and respond to Emails same day.
- Monitor school events/field trip absences and adjust production when necessary.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Create Instagram posts marketing lunches, promotional items, and events.
Service Manager
Old Chicago
08.2022 - 08.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
- Increased sales during off-peak hours by creating and promoting special offers.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed unique events and special promotions to drive sales.
Portfolio Property Manager
FirstService Residential
10.2021 - 07.2022
- Provide management and leadership to 12 properties.
- Ensure the needs and goals of the property.
- Provide leadership and direction and assist in resolution of any issues that arise.
- Partner with Board of Directors and internal departments to develop and lead the integration of new programs and services.
- Act as a liaison to apply the Boards expectations.
- Keep elevator and pool licenses current.
- Oversaw annual budget preparation and long-term financial planning, ensuring the properties remained financially stable.
- Conducted regular inspections to ensure compliance with local regulations and maintain the overall condition of each property.
- Coordinated maintenance activities, including preventative measures and timely repairs to minimize disruption to tenants.
- Coordinated with architects, developers, contractors on new construction projects ensuring timely completion within budget constraints.
- Kept properties in compliance with local, state, and federal regulations.
- Upheld governing documents and HOA law.
- Handled resident and Board concerns promptly with a positive attitude.
- Created, maintained, and uploaded newsletters and communications in Connect.
- Processed work orders.
- Build HOA agenda, Board meeting notes, monthly management reports, and run Board meetings.
- Keep meeting minutes and upload to Connect.
- Oversee all hiring and training for maintenance and cleaning personnel.
- Assess worker compensation incidents adhering to company policy.
- Recommend and manage budget for the functional area of responsibility.
- Monitor expenses , initiated cost reduction programs and negotiate contracts with vendors.
- Prepared bid comparison analysis and prepared uses for Request for Proposal bid solicitations.
- Maintain awareness in changes of rules and regulations and communicate changes to staff and Boards.
- Update Association communications and ensure current information is displayed on the websites.
- Develop Standard of Operating Procedures and maintain existing procedures .
- Maintain continuing education and licenses.
Education
High School Diploma -
Park Center High School
Brooklyn Park, MN06-1997
Skills
- Menu development
- Waste reduction
- Budgeting and cost control
- Problem-solving
- Multitasking and organization
- Safe food handling
- Staff training and development
- Inventory management
- Purchasing
Certification
- ServSafe Food Manager Certification
- M100 License
- Mental Health First Aid USA Certification
- CPR Certified
Timeline
Kitchen Lead
AFUHS Canyon View
07.2023 - Current
Service Manager
Old Chicago
08.2022 - 08.2023
Portfolio Property Manager
FirstService Residential
10.2021 - 07.2022
- ServSafe Food Manager Certification
- M100 License
- Mental Health First Aid USA Certification
- CPR Certified
High School Diploma -
Park Center High School
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