Deanna Smith

*Provide superior guest service at all times with ensuring accuracy of transactions and compliance with applicable procedures and regulations per casino and slot department.

*Interact with guests; providing instructions and operation of slot machines.

*Resolve guest issues and concerns and use the appropriate communication channels.

*Handle monetary transactions accurately and quickly.

*Perform and verifies jackpots with accuracy and approved established procedures.

*Assesses the condition of slot machines, fill machines with paper, fix if able to and resolve service if needed through communication channels. Completely filling out logs and reports.

*Maintain a clean and safe environment for internal and external guest in assigned area and through out casino floor.

*Assist supervisors with duties as assigned and follow through until completed.

*Complies with applicable procedures and regulations within slot department and casino.

• Balances assigned bank accurately.
• Makes exchanges for customers of currency, coins and money equivalents in a courteous and timely manner.
• Operates the main bank and reserve bank.
• Verifies all hard and soft count drops.
• Maintains a cash and coin reserve for cages.
• Develops cash and coin deposits for the Revenue unit.
• Handles all even exchanges from all cage windows, carousels, and change carts.
• Maintains an impress bank, ensuring the replenishment of all impress banks on the floor during assigned shift.
• Monitors the inventory team to meet even exchange requests.
• Oversees all cage exchanges on assigned shift.
• Assists cashiers in the performance of their duties, as needed.
• Prepares accurate and thorough departmental records and reports.
• Participates in the training of cashiers.
• Acts as Cage Supervisor when one is not available. Maintains a consistent, regular attendance record.
  Performs other duties as assigned.
  

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products. Example: issuing players cards and gifts on gift give away.
• issued vouchers for points into food, spending cash to use within casino and or turn into free play

• Balances assigned bank accurately.
• Makes exchanges for customers of currency, coins and money equivalents in a courteous and timely manner.
• Operates the main bank and reserve bank.
• Verifies all hard and soft count drops.
• Maintains a cash and coin reserve for cages.
• Develops cash and coin deposits for the Revenue unit.
• Handles all even exchanges from all cage windows, carousels, and change carts.
• Maintains an impress bank, ensuring the replenishment of all impress banks on the floor during assigned shift.
• Monitors the inventory team to meet even exchange requests.
• Oversees all cage exchanges on assigned shift.
• Assists cashiers in the performance of their duties, as needed.
• Prepares accurate and thorough departmental records and reports.
• Participates in the training of cashiers.
• Acts as Cage Supervisor when one is not available. Maintains a consistent, regular attendance record.
  Performs other duties as assigned.