Summary
Overview
Work History
Education
Skills
Timeline
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Deanndra Woo

Chandler,AZ

Summary

Dynamic Consumer Loan Originator at Arizona Financial Credit Union with proven sales expertise and exceptional customer service skills. Adept at loan processing and financial counseling, consistently exceeding sales quotas while fostering strong client relationships. Mastered high-volume call management, enhancing efficiency and client satisfaction in a fast-paced environment.

Overview

11
11
years of professional experience

Work History

Consumer Loan Originator

Arizona Financial Credit Union
08.2017 - Current
  • Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
  • Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
  • Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
  • Participated in ongoing training sessions to stay current on industry trends, lending guidelines, and product offerings.
  • Provided exceptional customer service throughout the entire loan process, resulting in repeat business and positive client reviews.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.

Receptionist

Farmers Insurance
07.2014 - 05.2016
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Increased sales revenue through strategic cold calling and lead generation activities.

Education

Associate of Arts -

Maricopa Community College
Mesa, AZ
05-2026

Skills

  • Loan processing
  • Computer proficiency
  • Customer service-focused
  • Relationship building and management
  • Financial counseling
  • Sales expertise
  • Proficient in 10-key
  • High-volume call centers
  • Multitasking
  • Problem-solving
  • Documentation review
  • Typing 80-100 wpm

Timeline

Consumer Loan Originator

Arizona Financial Credit Union
08.2017 - Current

Receptionist

Farmers Insurance
07.2014 - 05.2016

Associate of Arts -

Maricopa Community College

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Deanndra Woo