Deanne Drury
Chino Valley
Summary
Proactive Store and Department Manager with extensive experience in managing store operations, inventory control, and team leadership. Enhanced customer satisfaction through staff training, prompt issue resolution, and process improvements. Skilled in patient care, HIPAA compliance, and medical terminology, bringing a versatile and dedicated approach to new opportunities.
Overview
19
19
years of professional experience
Work History
Store Manager
Claires Stores Inc
12.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Department Manager
Walmart
03.2014 - 11.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
CNA
Mountain Valley Rehabilitation Hospital
01.2006 - 12.2007
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
High School Diploma -
Southern Neveda Vocational Technical Center
Las Vegas, NVSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Patience and Concentration
- Proofreading
- Fast Typing Speed
- Meeting Deadlines Consistently
- Proofreading proficiency
- Strong grammar knowledge
- HIPAA Compliance
- Medical terminology knowledge
- Vital Sign Monitoring
- Medical Terminology
- Patient Scheduling
Timeline
Store Manager
Claires Stores Inc
12.2019 - Current
Department Manager
Walmart
03.2014 - 11.2018
CNA
Mountain Valley Rehabilitation Hospital
01.2006 - 12.2007
High School Diploma -
Southern Neveda Vocational Technical Center
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