DE'ASIA MCNEALY
Chandler
Summary
Experienced with coordinating office operations and providing excellent customer support. Utilizes organizational skills and attention to detail to maintain smooth office functions. Knowledge of managing schedules, handling inquiries, and supporting team objectives effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Representative
UF Health Pediatric Specialties
11.2022 - 01.2023
- Answered incoming clinic calls
- Scheduled Appointments via clinic portals
- Checked patients In & Out
- Paperwork filing and documentation
- Fax, Scan, Update Medical/Insurance Records and Quotes
Technical Support Representative
Alorica
08.2021 - 02.2022
- Provide technical support assistance for computers, televisions, laptops, tablets, sound bars, etc
- Create/update customer profiles and contact information
- Provide assistance to customers with defective major appliances
- Schedule service appointments via phone, by contacting main service operators of units
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions
Resident Assistant/Medication Technician
Tapestry Senior Living
05.2021 - 01.2022
- Assisted elderly patients with basic home needs
- Baths, showers, foods
- Administered medications on a timely manner to each individual resident on the floors assigned
- Provided help with transporting to activities and meals
- Documentation of daily showers, meals, and any incidents throughout a works day
Telecommunications Specialist
Brandt Information Services, LLC.
09.2020 - 02.2021
- Provides customer service for the sales of outdoor licensing, commercial licensing and registration
- Handling personal information regarding customers for program database
- Managing credit and debit card transactions
- Documentation processing, filing, email confirmation
- Give accurate and appropriate answer to questions, give correct information on claim inquiry's
- Fulfilling customer satisfaction by interaction over the phone
- Assisted customers with making payments or establishing payment plans to bring accounts current
Direct Care Staff
Florida State Hospital
02.2019 - 07.2020
- Documented current patient information to update oncoming shifts, nurses, and treatment teams including vital signs, behaviors and eating habits
- Supported and encouraged psychiatric patients to promote health and wellness with coping mechanisms
- Enhanced patient wellbeing by supporting participation in recreational activities such as outdoor recreational activities
- Supervised frequent activities such as medication and personal hygiene to ensure safety
- Trained Unlicensed Staff Assistance with Self-Administration for ALF
Education
High School -
Gadsden County High School
Havana, FL01.2018
Skills
- Home Care
- Great People Skills
- Telecommunications/ Remote Customer Representative
- Scheduling
- Client Documentation
- Inbound, Outbound Calling
- Document management
- Calendar management
Certification
Familiarity with MICROSOFT WORD, EXCEL, & POWERPOINT
Timeline
Office Representative
UF Health Pediatric Specialties
11.2022 - 01.2023
Technical Support Representative
Alorica
08.2021 - 02.2022
Resident Assistant/Medication Technician
Tapestry Senior Living
05.2021 - 01.2022
Telecommunications Specialist
Brandt Information Services, LLC.
09.2020 - 02.2021
Direct Care Staff
Florida State Hospital
02.2019 - 07.2020
High School -
Gadsden County High School
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