Deborah Moore
Phoenix,AZ
Summary
Dynamic retail leader with extensive experience in retail management, excelling in team leadership and operational budgeting. Proven track record in enhancing customer satisfaction and driving sales growth through effective promotional planning and relationship building. Skilled in inventory management and fostering employee development, ensuring high performance and operational excellence.
Overview
14
14
years of professional experience
Work History
Store Manager
4 Sons Chevron
12.2024 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
District Manager
4 Sons Chevron
04.2024 - 12.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Supervised 7 out of 21 stores
Store Manager
4 Sons Chevron
12.2023 - 04.2024
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Circle K
08.2020 - 11.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assistant Front Desk Manager
Fry's Food Stores
12.2018 - 05.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in 11 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
Walmart
05.2011 - 02.2018
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Cactus Highschool
Glendale, AZ06-1997
Skills
- Personnel development
- Operational budgeting
- Promotional planning
- Store operations oversight
- Inventory management
- Retail merchandise quality standards
- Team leadership and coaching
- Delegating work
- Accurate money handling
- Leading staff meetings
- Payroll management
- Accurate cash handling
- Relationship building and management
- Team leadership
- Performance reviews
- Inventory oversight
- Store merchandising
- Leadership development
- Loss prevention
- Reliable
Timeline
Store Manager
4 Sons Chevron
12.2024 - Current
District Manager
4 Sons Chevron
04.2024 - 12.2024
Store Manager
4 Sons Chevron
12.2023 - 04.2024
Store Manager
Circle K
08.2020 - 11.2023
Assistant Front Desk Manager
Fry's Food Stores
12.2018 - 05.2021
Assistant Manager
Walmart
05.2011 - 02.2018
High School Diploma -
Cactus Highschool
Similar Profiles
Parker BurchParker Burch
Overnight Assistant at 4 Sons ChevronOvernight Assistant at 4 Sons Chevron
Tamiea JamesTamiea James
Cashier, Sales Associate at 4 SONS CHEVRONCashier, Sales Associate at 4 SONS CHEVRON
Taylor TurkTaylor Turk
Nanny at A Family With Two Sons Ages 9 And 4Nanny at A Family With Two Sons Ages 9 And 4
Mikal AyalaMikal Ayala
Director of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & RestaurantDirector of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & Restaurant
Naif Al MubarakNaif Al Mubarak
Microsoft Surface Technician at Education at WorkMicrosoft Surface Technician at Education at Work