DEBRA Green
Phoenix
Summary
Dynamic customer service professional with a proven track record at Fry's Market Place, excelling in decision-making and relationship building. Recognized for implementing effective training processes and resolving customer inquiries efficiently. Dependable and responsible, I leverage strong computer skills to enhance service delivery and foster positive client interactions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
CUSTOMERR SERVICE DESK
FRYS MARKET PLACE
08.2021 - 09.2025
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented and developed customer service training processes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cashier
Home Depot
10.2018 - 01.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Money Center Associate
Walmart
06.2001 - 03.2018
- Performed various money center services to customers.
- Updated and maintained long-term accounts.
- Loaded customer credit cards and signed up new customers for card programs.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
Education
High School Diploma -
JOHN F. KENNEDY
Taylor, MI06-1972
Skills
- Dependable and responsible
- Decision-making
- Computer skills
- Collaboration
- Relationship building
- Troubleshooting
Timeline
CUSTOMERR SERVICE DESK
FRYS MARKET PLACE
08.2021 - 09.2025
Cashier
Home Depot
10.2018 - 01.2021
Money Center Associate
Walmart
06.2001 - 03.2018
High School Diploma -
JOHN F. KENNEDY