Debra Green
Phoenix
Summary
Dynamic customer service professional with extensive experience at Fry's Market Place, excelling in customer interaction and transaction accuracy. Proven ability to multitask and solve problems efficiently, ensuring a seamless shopping experience. Detail-oriented with strong technical proficiency, consistently recognized for enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fry's Market Place
08.2021 - 09.2025
- Customer Interaction: Greet customers, escort them to products, load heavy items, and assist with retrieving out-of-reach items.
- Front-End Operations: Oversee checkout processes, ensuring accuracy, proper adherence to policies, and efficient handling of Money Orders, Bill Pay, Cashing Checks, Western Union Sends/Receives, Returns, Price Adjustments and Lottery.
- Policy Adherence: Follow all company guidelines, local, state, and federal laws.
Cashier
Home Depot
10.2018 - 01.2021
- Customer Service: Greet customers, provide accurate and friendly service, process payments (cash, credit, debit), and give receipts.
- Transaction Management: Handle all types of transactions, including returns and exchanges, ensuring accuracy and following store procedures.
- Checkout Area Maintenance: Keep the Self-Checkout and main registers clean, organized, and stocked.
- Product Knowledge: Develop product and project knowledge to assist customers and identify potential sales opportunities.
- Shrink Prevention: Follow policies to minimize loss and ensure security.
- Support: Assist with price checks, approvals, and resolving customer issues.
Cashier
Walmart
10.2018 - 01.2021
- Transaction Processing: Scanning items, processing various payment types (cash, credit, debit), giving change, and issuing receipts.
- Member Service: Greeting customers, assisting with purchases, locating merchandise, resolving concerns, and promoting store services.
- Self-Checkout Support: Guiding members through self-checkout technology and assisting with payments.
- Area Maintenance: Zoning, organizing, and keeping the checkout area clean and stocked.
- Policy Adherence: Following company policies, safety procedures, and ethical standards.
- Returns & Exchanges: Processing returns and exchanges efficiently.
- Age Verification: Checking IDs for age-restricted products (alcohol, tobacco).
Education
High School Diploma -
HIGH SCHOOL
PHOENIX, AZ06-1972
Skills
- Customer Interaction
- Detail-Oriented
- Technical Proficiency
- Math & Accuracy
- Speed & Efficiency
- Multitasking
- Problem-Solving
Timeline
Customer Service Representative
Fry's Market Place
08.2021 - 09.2025
Cashier
Home Depot
10.2018 - 01.2021
Cashier
Walmart
10.2018 - 01.2021
High School Diploma -
HIGH SCHOOL