Summary
Overview
Work History
Education
Skills
Summary of RV experience
Prior History
Timeline
Generic

Debrah Rickard

Prescott Valley

Summary

Dynamic Service Advisor with a proven track record at Blue Compass RV, excelling in customer service and complaint resolution. Skilled in repair cost estimation and service scheduling, I foster strong customer relationships, ensuring repeat business and satisfaction. My effective communication and multitasking abilities drive successful outcomes in a fast-paced environment.

Overview

12
12
years of professional experience

Work History

Service Advisor

Blue Compass RV/Affinity RV
Prescott Valley
05.2013 - 06.2025
  • Coordinated service appointments and managed daily schedules for technicians.
  • Maintained accurate records of customer interactions and service histories.
  • Collaborated with technicians to ensure timely completion of service requests.
  • Handled customer complaints professionally and resolved issues promptly.
  • Educated customers on vehicle maintenance and usage best practices.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Prepared invoices for services rendered and collected payments from customers.
  • Greeted customers and addressed their needs in a professional manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Upsold additional products or services when appropriate.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Education

High School Diploma -

Terra Nova High School
Pacifica, CA
06-1974

Skills

  • Customer service and support
  • Service scheduling and coordination
  • Repair cost estimation
  • Complaint resolution
  • Effective communication
  • Time management
  • Preventive maintenance
  • Service recommendations
  • Multitasking and organization
  • Customer retention strategies
  • Team collaboration
  • Decision-making skills
  • Relationship building

Summary of RV experience

I began my career in the RV Service industry in February of 2010 as a warranty coordinator. I quickly took on the added role of service advisor also for Many Trails Rv. When Many Trails owner retired and sold the business to Affinity RV in May of 2013, I was the service manager for Many Trails RV. I continued as a service writer and periodically also performed the warranty clerk responsibilities as well. In December of 2021 Affinity was purchased by RV Retailers, a recently formed Corporation, buying up over 100 dealerships across the nation. The company rebranded to Blue Compass in August of 2023. My position was eliminated on June 27th due to the current market not supporting 3 service writers in our decreasing market. I remained a top producing service writer at all times.

Prior History

I worked for several years in the greater Phoenix area in property management before relocating to Prescott Valley. I held various positions including leasing manager, maintenance supervisor and property manager. I worked at Apartment Communities ranging from 60 to 400 units.

Timeline

Service Advisor

Blue Compass RV/Affinity RV
05.2013 - 06.2025

High School Diploma -

Terra Nova High School
Debrah Rickard