Deidre Rios
Goodyear
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director - Print Orchestration & Operations
Covius
04.2024 - Current
- Streamlined processes, resulting in improved workflow efficiency and reduced operational costs.
- Led cross-functional teams to implement strategic initiatives aligning with organizational goals.
- Developed and executed operational strategies to enhance efficiency and productivity across departments.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Spearheaded the implementation of a new enterprise-wide printing platform, serving as the Subject Matter Expert (SME) to ensure seamless integration, user adoption, and operational excellence.
- Partnered cross-functionally with department managers to identify and execute process improvement initiatives, enhancing operational efficiency.
- Led vendor relationships to ensure timely fulfillment of production requirements and service-level expectations.
- Authored and maintained departmental Standard Operating Procedures (SOPs), ensuring team-wide adherence and consistency. Acted as a key resource for procedural, system, and equipment inquiries, supporting frontline teams with expert guidanc
Site Manager
Covius
10.2017 - 04.2025
- Evaluate work load daily, creates and modifies staffing plans and reassigns staff accordingly to meet needs of organization
- Partners with other department managers for process improvement opportunities
- Manage team schedules, overtime and PTO to ensure adequate production coverage
- Monitor staff performance and overall quality of work
- Develop and communicate effective performance improvement plan for direct reports as needed
- Serve as a resource for team to answer procedural, system, and equipment questions
- Accountable for production and client driven SLA's
- Work directly with vendors to ensure all request and requirements are met
- Hold regularly scheduled team meetings to review and update upcoming peak days
- Perform semiannual and annual performance reviews for all direct reports
- Prioritize client high volume drops
- Ensures health and safety guidelines are followed and met
- Creates and maintains all departmental Standard Operating Procedures (SOP's) and ensures Staff is compliant
- Participate in hiring, training, and terminations as directed by Vice President of Operations
- Created weekly and monthly reports and presentations for management team.
Assistant Site Manager
LenderLive (Formally Walz Group)
10.2014 - 10.2017
- Assist Site manager with daily duties
- Conducts inventory of all supplies and stock, and ensures there is enough on hand, especially through peak periods
- Partners with Site Manager to manage performance including training, coaching, motivating, completing performance evaluations, as well as disciplining and terminating when necessary
- Great working knowledge of all equipment on site: Enduro, Combo, CMC, KirkRudy, and multiple Xerox machines
- Ensures health and safety guidelines are followed and met
- Handles issues that arise with our mail partners (Pitney Bowes / USPS)
- Participates in interviewing, selection and training process for team personnel.
Production Assistant
LenderLive (Formally Walz Group)
12.2013 - 10.2014
- Monitor and execute Service Level agreements
- Work on all stages of mail cycle from Printing, Inserting, Onserting, and Shipping
- Preparing and verifying all necessary documentation of daily mailings
- Ability to operate multiple types of forklifts and obtain certification
- Adhere to all departmental Standard Operating Procedures.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
Picker/Replenishment Associate
Macy's Logistics and Operations
10.2013 - 12.2013
- Picking merchandise orders in fast pace environment with use of gladiator
- Loads and unloads cartons/merchandise to and from delivery vehicles, conveyor systems, etc
- Prepping merchandise orders for shipping
- Cleaning of debris and materials to ensure safe workplace.
- Assisted in reducing product damage through careful handling of items during picking process.
- Improved overall team efficiency with clear communication and collaboration between colleagues in warehouse.
- Contributed to safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
Administrative Assistant/15-8 Examiner/I.T Tech
Special Funds Conservation Committee
12.2008 - 08.2013
- Establish, process, and manage 15-8 Workers' Compensation Claims including daily processes
- Overseeing clerical staff and management for office file room for fully functional office
- Providing technical computer, online, and Microsoft support
- Calculating office productivity.
Education
MBA -
Western Governors University
10.2024
BBA -
Western Governors University
05.2020
Associate of Applied Science - Business Administration And Management
Kaplan University
10.2009
Regents High School Diploma -
Mexico Academy High School
06.2004
Skills
- Extensive experience in management and administration
- Experienced with Microsoft Office applications
- Driven individual
- Effective team contributor
- Collaborative leadership skills
- Critical thinking ability
- Versatile in changing environments
- Customer engagement strategies
- Operational efficiency enhancement
- In-depth technical understanding
- Budgeting and forecasting
- Proficient in task management
- Collaborative networking abilities
- Organizational strategy development
- Clear and concise communication
- Collaborative decision-making
Certification
Six Sigma Green Belt - 10/2023
Six Sigma Master Black Belt - 12/2024
References
Available upon request.
Education
true
Languages
English
Native or Bilingual
Timeline
Director - Print Orchestration & Operations
Covius
04.2024 - Current
Site Manager
Covius
10.2017 - 04.2025
Assistant Site Manager
LenderLive (Formally Walz Group)
10.2014 - 10.2017
Production Assistant
LenderLive (Formally Walz Group)
12.2013 - 10.2014
Picker/Replenishment Associate
Macy's Logistics and Operations
10.2013 - 12.2013
Administrative Assistant/15-8 Examiner/I.T Tech
Special Funds Conservation Committee
12.2008 - 08.2013
BBA -
Western Governors University
Associate of Applied Science - Business Administration And Management
Kaplan University
Regents High School Diploma -
Mexico Academy High School
MBA -
Western Governors University
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