Deidre Trella
Tucson
Summary
Confident, passionate and dedicated customer support specialist with extensive experience managing expectations and providing exceptional service. Over ten years of experience in the customer service industry.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Sales Consultant
Afni Call Center
Tucson
03.2025 - Current
- Consulted with clients to assess insurance needs and recommend appropriate coverage.
- Educated customers on policy features, benefits, and limitations of various plans.
- Managed client accounts to ensure timely renewals and updates on policy changes.
- Developed strong relationships with clients through excellent customer service and communication.
- Resolved customer inquiries and complaints effectively to ensure client satisfaction.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Identified opportunities for cross-selling additional products or services to existing customers.
- Developed and implemented sales strategies to increase customer base.
- Educated customers on various types of insurance coverage available and provided advice on selection of suitable plans.
- Ensured compliance with all applicable laws, regulations, and standards when selling insurance policies.
Housekeeper
Mops in Motion
Tucson
01.2016 - 03.2025
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out in order to answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
Customer Service Representative
Realtor.com
01.2015 - 01.2016
- Checking guests in and out.
- Receiving and managing reservations made online and telephonically.
- Verifying guests' payment methods during check-in.
- Assigning rooms to guests and informing them of any specials offered by the hotel.
- Organizing transport services for guests at their request.
- Providing guests with information about the hotel.
- Encourage and enroll customers in Hyatt Loyalty Program.
Front Desk Agent
Hyatt House
01.2015 - 01.2016
- Receiving inbound phone calls from customers in an effort to service fraud claims effectively and efficiently while delivering a high level of professional service.
- Quickly understanding and analyzing customer needs by using active listening skills.
- Completing extensive account reviews when researching for remediation for customer needs.
- Adhering to compliance regulations and Fraud Operations policies and procedures as designated by the line of business.
Fraud Analyst
Bank of America
01.2014 - 01.2015
Education
Diploma -
Chandler High School
Skills
- Customer Service
- Communication
- Problem Solving
- Attentiveness
- Time Management
- Compliance adherence
- Cross-selling strategies
- Insurance product knowledge
- Customer retention
- Active listening
- Effective communication
- Problem solving
- Critical thinking
- Goal oriented
References
Available upon request
Timeline
Licensed Insurance Sales Consultant
Afni Call Center
03.2025 - Current
Housekeeper
Mops in Motion
01.2016 - 03.2025
Customer Service Representative
Realtor.com
01.2015 - 01.2016
Front Desk Agent
Hyatt House
01.2015 - 01.2016
Fraud Analyst
Bank of America
01.2014 - 01.2015
Diploma -
Chandler High School