Deja Gordon
Phoenix
Summary
Dynamic professional with a proven track record at Copa Health, enhancing patient experiences and streamlining benefits processes. Skilled in benefits administration and empathetic communication, I've successfully navigated complex insurance policies and fostered positive patient relationships. My leadership in diverse roles has contributed to significant improvements in operational efficiency and customer satisfaction.
Top-notch professional with extensive experience in job analysis and job evaluation. Skilled in conducting salary surveys and implementing compensation and benefits plans. Collaborative and committed to staying updated on best practices.
Offering strong organizational skills and compassionate approach, demonstrating keen interest in healthcare and patient advocacy. Brings foundational understanding of healthcare systems and ability to learn quickly, with skills in data entry and customer service. Ready to use and develop communication and analytical skills in any job role.
Overview
8
8
years of professional experience
Work History
Patient Benefit Specialist
Copa Health
01.2024 - 06.2024
- Provided exceptional customer service during high-stress situations, displaying empathy and professionalism when addressing sensitive patient concerns.
- Established a positive rapport with patients during encounters while maintaining strict confidentiality standards as required under HIPAA regulations.
- Enhanced patient experience, guiding them through complex insurance policies and procedures.
- Contributed to revenue growth through effective negotiation of payment arrangements between patients, insurers, and providers when necessary.
- Promoted preventative healthcare practices among patients by providing education regarding wellness program offerings covered under their respective insurance plans.
- Streamlined the benefits application process for patients by implementing efficient communication methods with healthcare providers and insurance companies.
DDD Caregiver
Copa Health
02.2023 - 03.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assistant Toddler Teacher
KinderCare Learning Centers
09.2019 - 04.2021
- Built trust among toddlers and their families by maintaining consistent communication about daily activities, upcoming events, and any concerns that arose.
- Facilitated imaginative play experiences by providing a wide variety of materials and resources for children to explore independently or collaboratively as a group.
- Continually reflected on personal teaching practices, seeking feedback from colleagues and supervisors to identify areas for improvement or growth in order to better serve the needs of young learners.
- Developed strong partnerships with fellow educators, administrators, and support staff to ensure the overall success of the classroom environment.
- Conducted regular assessments of each child''s progress, sharing observations with lead teacher and parents during conferences.
- Encouraged gross motor skill development through structured games and outdoor activities designed specifically for toddlers'' physical abilities.
Supervisor
Canton Car Wash
03.2016 - 08.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
No Degree - Medical Assistant, Phlebotomist
Arizona College of Nursing
Mesa, AZ04-2026
High School Diploma -
Bel Air High School
Bel Air, MD05-2018
Skills
- Claims processing
- Financial counseling
- Benefits administration
- Trade policy
- Insurance expertise
- Healthcare
- Verbal and written communication
- Documentation and reporting
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
Timeline
Patient Benefit Specialist
Copa Health
01.2024 - 06.2024
DDD Caregiver
Copa Health
02.2023 - 03.2024
Assistant Toddler Teacher
KinderCare Learning Centers
09.2019 - 04.2021
Supervisor
Canton Car Wash
03.2016 - 08.2019
No Degree - Medical Assistant, Phlebotomist
Arizona College of Nursing
High School Diploma -
Bel Air High School
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