Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deja Townes

Phoenix

Summary

Detail-oriented Release of Information Specialist with expertise in electronic health records, data analysis, and quality assurance. Proven track record in achieving 100% accuracy in medical billing and record release.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Release of Information Specialist (Remote)

Sharecare
Phoenix
02.2024 - Current
  • Conducted quality audits to achieve 100% accuracy in medical billing and record release.
  • Navigated EHR systems to process 45+ high-priority medical record requests daily.
  • Identified and resolved data discrepancies to eliminate delays in billing and claims reimbursement.

Quality Assurance Analyst

Cox Communications
Phoenix
03.2019 - 02.2024
  • Conducted quality audits on dispatch software and documented improvement recommendations.
  • Surpassed production goals by reviewing and auditing over 80 accounts daily.
  • Participated in team meetings, identifying areas for improvement in processes and procedures.

Data Entry Clerk

Terminix
Glendale
05.2014 - 03.2019
  • Ensured database accuracy through high-volume account entry and electronic filing.
  • Investigated and resolved financial discrepancies to uphold billing integrity.
  • Collaborated with various departments to meet stringent project and revenue deadlines.

Reservation Agent (Remote)

Uhaul Moving And Storage
Phoenix
04.2012 - 05.2014
  • Boosted rental sales by nine percent via strategic service upselling.
  • Handled 100 to 200 calls daily, ensuring timely and precise data entry.

Education

Bachelor of Science - Health Information Management

Grand Canyon University
Phoenix, AZ
08-2027

Skills

  • Electronic health records
  • Data analysis
  • Medical billing
  • Quality assurance
  • Project management
  • Effective communication
  • Meditech, NextGen, Athena
  • Microsoft Office (Excel, Teams), and SharePoint

Certification

CRIS Certification- AHIOS Institute, Issued 11/20/2025

Timeline

Release of Information Specialist (Remote)

Sharecare
02.2024 - Current

Quality Assurance Analyst

Cox Communications
03.2019 - 02.2024

Data Entry Clerk

Terminix
05.2014 - 03.2019

Reservation Agent (Remote)

Uhaul Moving And Storage
04.2012 - 05.2014

Bachelor of Science - Health Information Management

Grand Canyon University
Deja Townes