Dejae bender
Phoenix
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Overview
13
13
years of professional experience
Work History
Support Professional
DoorDash
03.2021 - Current
- Handled all direct support issues in a timely, professional, and courteous manner
- Researched and resolved problems and customer issues 24 hours a day, 7 days a week
- Educated clients concerning their disability and the proper care and treatment for their condition
- Resolved conflicts with customers and the management team in a professional and courteous manner
- Portrayed a clear image of the company to the public and media, ensuring the company's positive reputation
Human Resources
Uber
07.2019 - 09.2021
- Managed the hiring, onboarding, and training of [x] new employees
- Supervised the first full-time hire and ensured the successful transition of responsibilities
- Overhauled the HR department's hiring process to include bringing on team members with corporate, industry, and functional knowledge
- Managed interviews, hiring paperwork, and onboarding for additional staff
Customer Service Representative
Ring.com
11.2018 - 06.2019
- Performed sales analytics and provided recommendations that increased sales by $[x]
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Relocated 07/2017 - 11/2018
Customer Service Representative
Supper Shuttle
11.2012 - 08.2016
- Created a new customer database by entering customer information into a database
- Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Education
High School -
Westchester High School
Los Angeles, CA06.2006
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- English
- Training and coaching
- Problem-solving
- Friendly and patient
- Highly professional
- Remote support
- Support services
- Customer relationship management
Timeline
Support Professional
DoorDash
03.2021 - Current
Human Resources
Uber
07.2019 - 09.2021
Customer Service Representative
Ring.com
11.2018 - 06.2019
Customer Service Representative
Supper Shuttle
11.2012 - 08.2016
High School -
Westchester High School
Similar Profiles
David MaxwellDavid Maxwell
Dasher at DoorDashDasher at DoorDash
Kavon RossKavon Ross
Delivery Driver at DoorDashDelivery Driver at DoorDash
Hunter McDonaldHunter McDonald
Dasher/Delivery Driver at DoorDashDasher/Delivery Driver at DoorDash
Savana SmithSavana Smith
Courier at DoorDashCourier at DoorDash
Erik BraunErik Braun
Enterprise Account Manager at Super MicroEnterprise Account Manager at Super Micro