DELANDA G. BAGBY
Tempe
Summary
Welcoming Night Auditor with 20 years of experience in customer service and financial reconciliation. Skilled at completing accounting tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Customer-oriented Reservation Agent with over 20 years of experience in reservations. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
14
14
years of professional experience
Work History
Night Auditor
Springhill Suites
07.2018 - Current
- Processed guest payments for room charges, food and beverage charges and phone charges
- Answered department telephone calls within three rings, using correct salutations and telephone etiquette
- Processed credit card transactions during the checkout process
- Handled night auditing duties which included verification of daily room occupancy and hotel revenue
Night Auditor
Marriott Phoenix Chandler
10.2019 - 03.2020
- Current Processed guest payments for room charges, food and beverage charges and phone charges
- Answered department telephone calls within three rings, using correct salutations and telephone etiquette
- Processed credit card transactions during the checkout process
- Handled night auditing duties which included verification of daily room occupancy and hotel revenue.
Night Auditor
Hospitality Suite Resort
10.2016 - 08.2019
- Current Processed guest payments for room charges, food and beverage charges and phone charges
- Answered department telephone calls within three rings, using correct salutations and telephone etiquette
- Processed credit card transactions during the checkout process
- Handled night auditing duties which included verification of daily room occupancy and hotel revenue
Night Auditor
Springhill Suites
03.2015 - 09.2016
- Current Processed guest payments for room charges, food and beverage charges and phone charges
- Answered department telephone calls within three rings, using correct salutations and telephone etiquette
- Processed credit card transactions during the checkout process
- Handled night auditing duties which included verification of daily room occupancy and hotel revenue
PBX Hotel Operator
Westins Las Vegas Hotel & Casino
08.2012 - 03.2015
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Connected callers with appropriate professional, department or business
- Operated switchboard and routed incoming calls to appropriate departments
- Maintained accurate records of calls placed and received.
Reservation Agent
Starwood Hotels
10.2009 - 08.2012
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Provided customers with information about availability and pricing
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Resolved various issues and discrepancies for customers
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Education
Criminal Law
Okaloosa Walton College
Niceville, FLHigh school or English - undefined
Royal High Simi Valley
Skills
- Reliable
- Reservations Management
- Problem Solving
- Decision Making
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
Timeline
Night Auditor
Marriott Phoenix Chandler
10.2019 - 03.2020
Night Auditor
Springhill Suites
07.2018 - Current
Night Auditor
Hospitality Suite Resort
10.2016 - 08.2019
Night Auditor
Springhill Suites
03.2015 - 09.2016
PBX Hotel Operator
Westins Las Vegas Hotel & Casino
08.2012 - 03.2015
Reservation Agent
Starwood Hotels
10.2009 - 08.2012
Criminal Law
Okaloosa Walton College
High school or English - undefined
Royal High Simi Valley
Similar Profiles
Elizabeth LlamasElizabeth Llamas
Front Desk Supervisor at Springhill SuitesFront Desk Supervisor at Springhill Suites
Kirkland CarrKirkland Carr
Assitant General Manager at SpringHill SuitesAssitant General Manager at SpringHill Suites
GENESIS LEIVAGENESIS LEIVA
Front Desk Agent at TownePlace Suites & SpringHill Suites In ChelseaFront Desk Agent at TownePlace Suites & SpringHill Suites In Chelsea