Delaney Barnes
Tempe
Summary
Customer-focused professional with experience in pharmacy operations and call center environments, including prescription processing, insurance verification, and high-volume customer support. Known for efficiency, accuracy, and delivering a positive experience
Overview
7
7
years of professional experience
Work History
Pharmacy Service Representative
CVS Specialty Pharmacy
Tempe
09.2024 - Current
- Handle a high volume of inbound calls, assisting patients with medication orders, account questions, and general support
- Provide a positive patient experience by communicating clearly, resolving concerns, and ensuring satisfaction on every interaction
- Perform benefits verification by processing insurance claims and troubleshooting rejections to secure paid claims
Customer Account Specialist
Xfinity
Chicago
12.2021 - 07.2024
- Answered approximately 250 calls daily utilizing courteous and professional manners to collect information while identifying customer needs
- Applied computer literacy skills to resolve customer inquiries, disputes, and escalate using appropriate channels when necessary
- Maintained a customer satisfaction rate of 98%
- Determined strategic marketing opportunity for clients
- Quickly and effectively solve cases and customer problems while multitasking.
Sales Representative
Market USA
Oak Brook
03.2019 - 05.2021
- Applied strategic approach in promoting the company's products and services to prospective and existing clients
- Providing recommendations according to the customer device type, upgrades and rate plans
- Worked with 5 co-worker to conduct selling products, which led current buyers to purchase products 15% more frequently in sales
- Increasing the frequency of meetings by 13% to ensure company's success
- Responsible for appointment setting using telemarketing skills to support sales function
Skills
- Benefits verification
- Data analysis
- Effective communication
- Prescription data entry
Awards
- Best Education and Training, Project management/creator
- Employee Of the Month, Market USA
Personal Information
Title: Customer experience liaison
Technology Proficiency
- Microsoft Excel
- Power point
- Outlook
- Salesforce
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
09.2024 - Current
Customer Account Specialist
Xfinity
12.2021 - 07.2024
Sales Representative
Market USA
03.2019 - 05.2021