Delaney Lamb

Consistently completed opening and closing procedures, ensuring operational readiness and reliability.

Contributed to onboarding and training new team members, reinforcing leadership, mentorship, and adherence to best practices and operational standards

Maintain clean and professional environment, with attention to detail and organization

Collaborated effectively with colleagues during high-demand periods, contributing to efficient work flow and team goals to deliver excellent customer service

Utilized Pont of Sale computer software for accuracy in customer orders, management of team tasks ensuring quality work product

Proactively managed time during slower periods to organize work area and streamline workflow for upcoming projects

Communicate clearly and professionally customers, providing information in an easily understood and approachable manner

Delivered prompt, responsive service prioritizing customer needs

Follow strict health and safety regulations, ensuring compliance with rules, regulations and protocol adherence

Memorized and consistently executed complex beverage recipes, demonstrating strong retention, focus, and attention to detail

Manage high customer volume efficiently, while maintaining professionalism under pressure

Trained new employees clear, offering clear instruction and sharing specialized knowledge

Operated and maintained various commercial machines, ensuring functionality and safety

Cleaned and organized workspaces daily

Greeted and assisted clients professionally, offering knowledgeable and courteous service

Resolved customer concerns and complaints with discretion and diplomacy

Managed a multi-line phone system, efficiently routing calls and taking accurate messages

Scheduled and confirmed appointments, ensuring time management and attention to scheduling details for colleagues

Updated and maintained accurate client records, including data management and confidentiality