Delilah Puhuyaoma
Phoenix
Summary
Dynamic team leader with a proven track record at Panera Bread, enhancing customer satisfaction through effective staff management and collaboration. Skilled in inventory control and fostering teamwork, I consistently drive results by implementing efficient processes and resolving issues swiftly, ensuring a positive dining experience for all patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer
Mary's Food Bank
Phoenix, AZ
08.2017 - 08.2020
- Assisted in sorting and packaging food donations for efficient distribution.
- Collaborated with team members to ensure timely meal preparation for community programs.
- Engaged with clients to provide information about available resources and services.
- Participated in training sessions to enhance knowledge of food safety regulations.
- Assisted with special events and programs.
- Provided emotional support and companionship to elderly in community homes.
Team Member
McDonald's Restaurant
Phoenix, AZ
09.2018 - 02.2020
- Operated kitchen equipment and maintained cleanliness according to safety standards.
- Assisted in food preparation, ensuring high quality and adherence to recipes.
- Collaborated with team members to achieve efficient workflow during peak hours.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Manager on Duty
McDonald's Restaurant
Phoenix, AZ
09.2020 - 02.2022
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and coordinated supply orders to maintain stock availability.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Trained employees in essential job functions.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees.
Team Leader Manager
Panerabread
Phoenix, AZ
02.2022 - Current
- Led team in daily operations, ensuring efficient service and adherence to quality standards.
- Trained new employees on workflow procedures and customer service best practices.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Collaborated with management to strategize on enhancing customer satisfaction initiatives.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Sunnyslope Highschool
Phoenix, AZ05-2021
Skills
- Team leadership
- Positive attitude
- Influencing skills
- Teamwork and collaboration
- Customer service
- Staff management
Certification
Food handlers Card and Servesafe certified
Timeline
Team Leader Manager
Panerabread
02.2022 - Current
Manager on Duty
McDonald's Restaurant
09.2020 - 02.2022
Team Member
McDonald's Restaurant
09.2018 - 02.2020
Volunteer
Mary's Food Bank
08.2017 - 08.2020
High School Diploma -
Sunnyslope Highschool