Deneachelle King
Tempe
Summary
Compassionate professional delivering high-quality customer service in pharmacy operations. Successfully processes claims and authorizations while adhering to HIPAA regulations. Skilled in resolving inquiries, educating clients, and maintaining accurate patient records to improve overall client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Vytlone
Central Standard Time Customer
07.2025 - Current
- Assisted customers with prescription inquiries and medication information to enhance service quality.
- Collaborated with pharmacists to ensure medication availability and maintain accuracy.
- Adhered to HIPAA regulations to protect patient privacy and confidentiality.
- Communicated effectively with healthcare professionals regarding medication needs and prescription issues.
- Resolved customer complaints professionally, ensuring satisfaction and trust.
- Processed prior authorization requests for various medical services and procedures efficiently.
- Reviewed patient information for eligibility and compliance with insurance policies.
- Educated patients on prior authorization processes and necessary documentation requirements.
Customer Service Advocate
United Healthcare
10.2022 - 05.2025
- Implemented effective de-escalation strategies to enhance customer satisfaction.
- Processed claims efficiently while upholding strict confidentiality standards.
- Navigated complex medical and pharmacy insurance protocols to expedite approvals.
- Managed medical billing processes, ensuring accuracy and timely claim submissions.
- Collaborated with physician office staff to streamline appointment scheduling.
- Coordinated communication with provider groups to facilitate seamless patient care.
- Researched and analyzed data to optimize account management practices.
- Improved business processes, resulting in enhanced operational efficiency.
Deputy Collector
Green County Courthouse
11.2018 - 06.2019
- Provide expert customer service to taxpayers, interface with customers to determine service needs, resolve escalated customer issues quickly to drive client retention, and cultivate strong value-added relationships with customers
Administrative Assistant
Missouri Career Center
01.2014 - 08.2014
- Managed filing system, client documents, and confidential information, maintained client database, organized career events to support job seekers, and verified eligibility for government-supported programs.
Customer Service Representative
Arizona Tile
01.2012 - 11.2013
- Liaise between customers and retail buyers to expedite orders and meet customer demands, cultivate sustainable client relationships while earning a reputation for exceeding sales goals, support customers in selecting, ordering, and locating merchandise based on customer goals, manage quality communication, and resolve customer issues using conflict resolution strategies.
Education
Associate of Science - Science Education
Ozark Technical Community College (OTC)
Springfield, Mo12-2019
Skills
- Pharmacy operations
- Medication dispensing
- HIPAA compliance
- Insurance verification
- Authorization processing
- Claims processing
- Customer relationship management
- Attention to detail
- Microsoft Office
- Problem-Solving
- Active Listening
- Conflict resolution
- Customer Service Oriented
Certification
- Medicare-Retirement Badges Level I, II, & III
- Culture Ambassador
Timeline
Pharmacy Customer Service Representative
Vytlone
07.2025 - Current
Customer Service Advocate
United Healthcare
10.2022 - 05.2025
Deputy Collector
Green County Courthouse
11.2018 - 06.2019
Administrative Assistant
Missouri Career Center
01.2014 - 08.2014
Customer Service Representative
Arizona Tile
01.2012 - 11.2013
Associate of Science - Science Education
Ozark Technical Community College (OTC)