Denein Carpenter
Tempe
Summary
An encouraging team player and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations attitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Hardworking Registered nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. A proven leader focusing on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Highly skilled supervisor with experience in supervising, scheduling, and directing employees. Resourceful specialist knowledgeable in production. Track record of boosting efficiency and focused on monitoring safety in busy and potentially hazardous environments. Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
LiveWell Senior Care
Mesa, AZ
12.2025 - Current
- Maintain cleanliness and hygiene, help with ADLs, showering, dental care, toileting, incontinence care, and clothing.
- Monitoring health status, keeping pillboxes organized, reminding patients to take their meds, and interacting with medical specialists.
- Assist with walking, transferring (in and out of beds or chairs), and maintaining a secure home environment to prevent falls.
- Cooking wholesome meals, going food shopping, cleaning, doing laundry, and keeping the house neat.
- Driving to social events, pharmacies, and doctor's visits.
- Providing company, taking up hobbies, and keeping an eye out for symptoms of anxiety or sadness.
- Monitor and record any changes in the client's behaviour or health.
Customer Service Representative
Consumer Cellular
Phoenix, AZ
07.2023 - Current
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved accounting, service, and delivery concerns.
- Contribute to sales growth by upselling products and services based on individual customer requirements.
- Collaborate with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
Shift Manager
Burger King
Phoenix, AZ
03.2023 - 09.2023
- Established operational objectives and work plans, and delegated assignments to team members.
- Identified and resolved problems with team production and performance to maintain consistent quality levels.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Collaborated with internal teams to streamline operations across material handling and production.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Caregiver
Home Watch Caregiver
Phoenix, AZ
05.2022 - 01.2023
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Prepared nutritious meals according to dietary restrictions, supporting clients’ overall health through balanced nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Registered Nurse
Ministry Of Health
Kingston, Jamaica
04.2017 - 10.2021
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Administer medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Evaluated healthcare needs, goals for treatment, and available resources for each patient and connected them to optimal providers and care.
- Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, management, and lifestyle options.
- I worked with the healthcare team to develop a new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Education
High School Diploma -
Oberlin High School
Kingston, JamaicaMBA - Business Administration And Management
Grand Canyon University
Phoenix, AZBachelor of Science - Nursing
University of The West Indies
Kingston, JamaicaSkills
- Adaptability
- CRM software proficiency
- MS Office
- Schedule Coordination
- Critical Thinking
- Physical therapy support
- Nutrition knowledge
- Staff Supervision
- Home visits
- Healthcare Program Planning
- Taking vitals
- Compassionate client care
- Bedside care
- Daily living activities assistance
- Medication coordination
- Patient mobility assistance
- Lifting and transferring
- Nutrition
- Patient advocacy
- Conflict resolution
- Patient assessments
- Care plan assessment
- ADL assistance
- Patient management
- Client documentation
- Medication management
- Dementia care
- First aid and safety
Certification
- Bachelor's Degree in Nursing, 2017-02-01
- Master's in Business Administration, 2024-01-01
Timeline
Caregiver
LiveWell Senior Care
12.2025 - Current
Customer Service Representative
Consumer Cellular
07.2023 - Current
Shift Manager
Burger King
03.2023 - 09.2023
Caregiver
Home Watch Caregiver
05.2022 - 01.2023
Registered Nurse
Ministry Of Health
04.2017 - 10.2021
Bachelor of Science - Nursing
University of The West Indies
High School Diploma -
Oberlin High School
MBA - Business Administration And Management
Grand Canyon University
Interests Summary
Finding a good adventure begins with learning to recognize the strange pull of what I love. An interesting swim life requires staying mildly alert as I go about my normal life, and reading contributes to personal growth, social awareness, and the development of skills for life and the world of work.
Interests
- Lead
- Make decisions
- Take risks for profit
- Reading
- Swimming
- Enjoy outdoor adventures