Deneshia Williams
Gilbert
Summary
Dynamic professional with a strong background in caregiving at Cornerstone, excelling in empathetic communication and effective problem resolution. Proven ability to enhance client independence and well-being while managing complex situations. Recognized for attention to detail and prioritization skills, ensuring high-quality outcomes in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Caregiver
Cornerstone
03.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Traditions Creator
Great Wolf Lodge
02.2011 - 01.2016
- Facilitated clear communication between team members and customers, ensuring goals were met on time and within budget constraints.
- Demonstrated exceptional attention to detail and problem-solving abilities in the face of complex design challenges, resulting in high-quality outcomes.
- Increased brand awareness through the creation of eye-catching promotional materials for events, trade shows, and industry conferences.
Customer Service Representative
FTD, Inc
12.2009 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Lass Artes
Tucson, AZPhlebotomy - Phlebotomy
Pima Medical Institute
Mesa, Az04-2022
Skills
- Empathetic communication
- Prioritization and scheduling
- Elderly care
- Effective problem resolution
- Proficient in typing at 40 wpm
- 9000 KSPH operation
- Experienced in handling customer inquiries
Timeline
Caregiver
Cornerstone
03.2021 - Current
Traditions Creator
Great Wolf Lodge
02.2011 - 01.2016
Customer Service Representative
FTD, Inc
12.2009 - 01.2011
Lass Artes
Phlebotomy - Phlebotomy
Pima Medical Institute
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