DENIS STARIKH
Baku
Summary
Accomplished IT Help Desk Technician with a proven track record at Azerconnect, enhancing system functionality and end-user productivity through expert application of Linux troubleshooting and high availability configuration. Demonstrates exceptional problem-solving abilities and customer service skills, ensuring over 95% customer satisfaction. Skilled in both technical support and effective communication, adept at diagnosing complex issues swiftly.
Overview
15
15
years of professional experience
Work History
IT Help Desk Technician
Azerconnect
02.2017 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware prior to deployment.
IT Help Desk Technician
Bakcell
11.2009 - 02.2017
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware prior to deployment.
Education
Bachelor of Science - Drilling of Oil And Gas Wells
ASOIU
Baku07.2007
Secondary Professional Education - Ыoftware For Automated Control Systems And Compute
Socio-Economic College At UNEC
07.2000
Skills
LINUX System Administration:
RCHSA Essentials
Linux Troubleshooting
iSCSI configuration
Networking and Apache
NFS File sharing
SMB File sharing
Ansible administration and configuration
Kubernetes
High Availability configuration
Languages
Russian
Native language
English
Intermediate
B1
Azerbaijani
Intermediate
B1
Timeline
IT Help Desk Technician
Azerconnect
02.2017 - Current
IT Help Desk Technician
Bakcell
11.2009 - 02.2017
Bachelor of Science - Drilling of Oil And Gas Wells
ASOIU
Secondary Professional Education - Ыoftware For Automated Control Systems And Compute
Socio-Economic College At UNEC
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