Denise Branum

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Port cell number from other carrier to Verizon

• Label, stock, and inventory department merchandise
• Notify Manager of low or out of stock items
• Maintain state, local and company compliance reports and logs
• Perform cashier functions, including ringing sales, completing tender transactions and money drops

• Assist customers regarding the delivery of their packages
• Handle phone calls, research and problem solve to ensure packages arrive at a timely manner
• Document the delivery flow of a package into the tracking system
• Assist customers and delivery drivers throughout the cycle of a package delivery

• Taking ownership of the customers shipping needs and offer viable solutions
• Providing exceptional customer service to walk-in customers and phone inquires
• Take action learning all products and service offerings, alternative solutions and identifying trends

• Shampoo, cut and style hair
• Ensure work area is clean and in alignment with applicable health and safety regulations
• Build relationships with clients
• Follow safety and cleanliness standards