Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Diaz

Phoenix

Summary

Sales floor supervisor with solid experience in managing associates. Known for strong leadership abilities and impacting positive change through merchandising strategies. Excel in communication, ensuring outstanding customer service. Highly-motivated employee with desire to take on new challenges. Detail-oriented and able to learn new concepts.

Overview

2027
2027
years of professional experience
4
4
years of post-secondary education

Work History

Sales Floor Supervisor

Burlington
Phoenix
04.2025 - Current
  • Responsible for recovering sales floor, sizing and stocking merchandise accord to company standards.
  • Manage front-end registers and perform daily audits.
  • Ensure items are sensors and placed back on the floor quickly to drive sales.
  • Execute floor sets and end-caps to highlight seasonal inventory ans clearance items.
  • Resolve customerscomplaints with a positive attitude.
  • Maintain high floor invisibility and follow store safety protocols to ensure a safe shopping environment.

Customer Service Representative

AHCCCS- State of Arizona
Phoenix
01.2025 - 04.2026
  • Handled 100 + incoming calls regarding AHCCCS health insurance eligibility, benefits, and claims.
  • Assisting with submission of applications, renewals and necessary documentation for medical assistance.
  • Resolving issues related to enrollment, provider claims, and service coverage.

Customer Service Manager

Goodwill
Phoenix
11.2021 - 07.2024
  • Lead a team of associates, provided coaching, and support for employees. Performed daily store operations. Managed donated goods for donation pprocessing to sales floor placement. Overseen sales floor presentation and merchandising to enhance customer shopping experience.

Mod Team Associate

Walmart
Phoenix
  • Rearranged product displayed shelves and fixtures according to planogram to optimizing merchandise flow.
  • Remove deleted items, added new product.
  • Ensure accurate signing, and maintaining clean neat aisles.
  • Implemented price changes and mark downs as directed.
  • Assisted with stocking, freight processing, zoning during remodels or regular resets.

Education

Certified Nursing Assistant - Nursing

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
06.1991 - 07.1991

Diploma -

Maryvale High School
Phoenix , Az
09.1984 - 05.1988

Real estate - Real Estate

Az School of Real Estate

Skills

  • Strong leadership
  • Deliver excellent customer service
  • POS system proficiency
  • Merchandising standards
  • Detail oriented
  • Loss prevention awareness
  • Cash handling
  • Customer service
  • Sales recovery

Timeline

Sales Floor Supervisor

Burlington
04.2025 - Current

Customer Service Representative

AHCCCS- State of Arizona
01.2025 - 04.2026

Customer Service Manager

Goodwill
11.2021 - 07.2024

Certified Nursing Assistant - Nursing

Maricopa Community Colleges, Gateway Community College
06.1991 - 07.1991

Diploma -

Maryvale High School
09.1984 - 05.1988

Mod Team Associate

Walmart

Real estate - Real Estate

Az School of Real Estate
Denise Diaz