Denise Gomez
Phoenix
Summary
Adept at maintaining high efficiency and accuracy under pressure, I leveraged my heavy lifting and exceptional customer service skills at Dollar General Store to enhance customer satisfaction and streamline operations. My collaborative spirit and ability to quickly adapt to new challenges have consistently improved team dynamics and operational fluency.
Overview
19
19
years of professional experience
Work History
Warehouse Package Handler
FEDEXX EXSPRESS.CO
12.2023 - Current
Cashier.Stocker
Dollar General Store
11.2014 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Waitress
La Tolteca Mexican Foods
01.2006 - 09.2009
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Pioneer High School
Whittier, CA05.1988
Skills
- Heavy Lifting
- Pallet Jack Operation
- Shipping and receiving
- Sorting Packages
- Loading and unloading
- Hand-Eye Coordination
- Maintaining records
- Warehouse Safety
- Material stacking
- Shipment Tracking
- Truck loading and unloading
- Package unloading
- Freight Handling
- Packing boxes
- Packaging
- Package pickup and delivery
- Package preparation
- OSHA compliant
- Willing to Learn
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Package Handler
FEDEXX EXSPRESS.CO
12.2023 - Current
Cashier.Stocker
Dollar General Store
11.2014 - 01.2016
Waitress
La Tolteca Mexican Foods
01.2006 - 09.2009
High School Diploma -
Pioneer High School
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