DENISE GRAY
Tempe
Summary
Results-driven operations leader with 9+ years of management experience across retail and logistics, demonstrating excellence in team development, operational execution, and data-driven decision making. Proven track record of exceeding performance metrics while managing time-sensitive operations and driving process improvements across multiple business units.
Overview
14
14
years of professional experience
Work History
Logistics Specialist III, Last Mile Flex Centralization, AZA7
AMAZON
06.2025 - Current
- Support network centralization efforts by managing real-time logistics operations across multiple regions
- Drive operational excellence through successful implementation of 8 Shark Tank process improvements
- Maintain 100% response rate in high-stakes decision-making scenarios, handling 13.1 contacts per hour (45% above target)
- Execute critical flex operations decisions to optimize delivery network performance and maintain service levels
- Demonstrate expertise in exception management and escalation protocols for flex delivery operations
Quality/Problem Solve Tier III, GYR3
AMAZON
02.2025 - 06.2025
- Led data analysis initiatives to identify operational trends and implement process improvements
- Developed and executed contingency plans to address inventory bottlenecks and operational disruptions
- Managed escalations and coordinated responses across multiple stakeholders
- Trained and mentored 15+ team members on complex problem-solving protocols and operational procedures
- Took ownership of department metrics by tracking performance, setting standards, and developing training materials
- Served as primary liaison between Corporate Retail Teams and Fulfillment Center operations
- Developed standard operating procedures for exception management and problem resolution
Inventory Support Services Tier III, DEN2
AMAZON
02.2022 - 02.2025
- Supervised operations teams while managing time-sensitive shipments and inventory challenges
- Analyzed large datasets to identify root causes of systematic issues and propose solutions
- Demonstrated ability to make quick, effective decisions in ambiguous situations
Assistant General Manager
HUNGRY HOWIE'S PIZZA
08.2015 - 03.2018
- Managed daily operations and staff of 15+ employees across multiple shifts
- Adjusted scheduling and inventory control to react to real-time information and optimize operational efficiency
- Drove performance improvements through data-driven decision making and team development
- Maintained exceptional customer service standards while meeting productivity targets
Shift Lead
TACO BELL
08.2011 - 06.2013
- Led teams of 3-8 employees in fast-paced, time-sensitive operations environment
- Coordinated cross-functional activities between front and back of house operations
- Ensured compliance with safety and quality standards while meeting performance metrics and driving process improvements
Education
Cosmetology Program -
Tucson College of Beauty
10.2008
High School Honors Diploma - undefined
Moon Valley High School
Phoenix, AZ05.2006
Skills
- Data Analysis: Trend analysis, performance metrics tracking
- Systems: Amazon internal tools, inventory management systems, logistics platforms
- New hire training
- Group and individual instruction
- Subject matter expertise
- Logical reasoning
Timeline
Logistics Specialist III, Last Mile Flex Centralization, AZA7
AMAZON
06.2025 - Current
Quality/Problem Solve Tier III, GYR3
AMAZON
02.2025 - 06.2025
Inventory Support Services Tier III, DEN2
AMAZON
02.2022 - 02.2025
Assistant General Manager
HUNGRY HOWIE'S PIZZA
08.2015 - 03.2018
Shift Lead
TACO BELL
08.2011 - 06.2013
High School Honors Diploma - undefined
Moon Valley High School
Cosmetology Program -
Tucson College of Beauty