Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Heingartner

Glendale

Summary

Dedicated professional with extensive experience in guest services, recognized for exceptional communication and adaptability. Proven track record in resolving issues and enhancing guest satisfaction. Prepared to leverage skills to drive operational success.

Overview

5
5
years of professional experience

Work History

Guest Services Representative

KOA (Kampgrounds of America)
Nashville
11.2023 - 05.2026

*Completed Seasonal Commitment*

  • Managed check-in and check-out processes to ensure seamless guest experiences.
  • Addressed inquiries and resolved issues, maintaining high levels of guest satisfaction.
  • Promoted satisfaction through friendly and enthusiastic interactions with guests.
  • Resolved complaints professionally, fostering a positive atmosphere throughout the facility.

General Manager

KOA (Kampgrounds of America)
Carbondale
03.2023 - 11.2023

*Completed Seasonal Commitment*

  • Managed staff schedules to enhance workforce efficiency and maintain budget compliance.
  • Facilitated interdepartmental communication to strengthen collaboration and streamline time management.
  • Trained employees on duties, policies and procedures.
  • Oversaw daily business operations, including staff training, scheduling, inventory control, and sales management.

Guest Services Representative

KOA (Kampgrounds of America)
Nashville
11.2022 - 03.2023

*Completed Seasonal Commitment*

  • Managed check-in and check-out processes, enhancing overall guest experiences.
  • Addressed inquiries and resolved issues, contributing to high levels of guest satisfaction.
  • Promoted satisfaction through friendly and enthusiastic interactions with guests.
  • Resolved complaints professionally, promoting a positive atmosphere throughout the facility.

Guest Services Representative

KOA - IVEE
Multiple
05.2021 - 11.2022

*Completed Seasonal Commitment*

All Guest Service Representative positions with similar responsibilites.

Education

Some College (No Degree) - Performing Arts

University of Hawaii
Hilo, HI

Some College (No Degree) - Early Education

Grand Canyon University
Phoenix, AZ

Some College (No Degree) - Early Education

Glendale Community College
Glendale, CA

Skills

  • Amazon (seasonal) - Fulfillment Center
  • Clark Fork Valley Hospital - Billing Patient Account Representative - 3 years
  • Complete Practice Solutions - Medical Biller / Claims - 3 years
  • Geneva Woods Pharmacy - Pharmacy Technician / MedSet Coordinator - 5 years
  • Home Depot - Head Cashier (trainer for state of Alaska) - Merchandising Execution Team (MET) - 6 years

Timeline

Guest Services Representative

KOA (Kampgrounds of America)
11.2023 - 05.2026

General Manager

KOA (Kampgrounds of America)
03.2023 - 11.2023

Guest Services Representative

KOA (Kampgrounds of America)
11.2022 - 03.2023

Guest Services Representative

KOA - IVEE
05.2021 - 11.2022

Some College (No Degree) - Performing Arts

University of Hawaii

Some College (No Degree) - Early Education

Grand Canyon University

Some College (No Degree) - Early Education

Glendale Community College
Denise Heingartner