Denise Lockett
Mesa
Summary
Dedicated professional with strong active listening and conflict de-escalation skills. Proven ability to deliver world-class customer service and implement individualized treatment plans, ensuring patient satisfaction and safety.
Overview
14
14
years of professional experience
Work History
Behavioral Health Technician
Aurora Behavioral Health
Tempe, AZ
09.2025 - Current
- Assisted in implementing individualized treatment plans for patients, ensuring adherence to therapeutic goals.
- Monitored patient behavior and reported observations to clinical staff, contributing to effective care adjustments.
- Engaged patients in daily activities and therapeutic sessions, promoting social interaction and emotional well-being.
- Maintained a safe and supportive environment by following established safety protocols and procedures.
Delivery Driver/Customer Service Representative
Spark DDI
Mesa, AZ
01.2020 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Coordinated with dispatch to optimize delivery routes and reduce transit times.
- Maintained accurate records of deliveries and inventory for tracking purposes.
Customer Service Representative
Santander Consumer USA
Mesa, AZ
05.2017 - 05.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Guided customers through account management processes, ensuring clarity and satisfaction.
- Trained new team members on company policies and customer service best practices for a call center setting.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
Caregiver, Fiduciary
Alary's Home Health
Phoenix, AZ
10.2011 - 05.2017
- Provided compassionate support to clients in daily living activities and personal care.
- Assisted clients with mobility, ensuring safety during transfers and movement.
- Administered medication according to prescribed schedules and monitored client responses.
- Collaborated with healthcare professionals to develop personalized care plans for clients.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ05-2015
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Excellent written and oral skills
- World class customer service
- Cultural Sensitivity
Timeline
Behavioral Health Technician
Aurora Behavioral Health
09.2025 - Current
Delivery Driver/Customer Service Representative
Spark DDI
01.2020 - Current
Customer Service Representative
Santander Consumer USA
05.2017 - 05.2020
Caregiver, Fiduciary
Alary's Home Health
10.2011 - 05.2017
Bachelor of Science - Health Care Administration
University of Phoenix
Published Author- Lonely Girls 2014
"Lonely Girls" Published 2014