Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

DENISE REYES

PHOENIX

Summary

Customer service professional with over 8 years of experience in streamlining operations and enhancing client satisfaction. Proficient in Microsoft Office Suite, scheduling, and team leadership, with a strong focus on quality assurance and problem-solving. Committed to driving innovation and excellence in service delivery, aiming to foster an environment of continuous improvement and client-centric solutions.

Overview

11
11
years of professional experience

Work History

DTA HAB TECH

Hacienda Healthcare
01.2024
  • Provided compassionate care as DTA Hab Tech at Hacienda Healthcare, fostering independence and enhancing quality of life for individuals with diverse needs.
  • Collaborated with multidisciplinary teams to implement personalised care plans, ensuring holistic support for clients' physical and emotional well-being.
  • Meticulously documented client progress and maintained accurate records, contributing to continuous improvement of care strategies and outcomes.
  • Introduced creative activities to stimulate cognitive function and motor skills, tailoring approaches to individual client preferences and abilities.
  • Achieved notable improvements in clients' daily living skills through consistent, patient-centred care and positive reinforcement techniques.

Medical Records Clerk

Heartone Associates
02.2025 - Current
  • Organized and maintained patient medical records for accurate retrieval and compliance with regulations.
  • Processed incoming medical documentation to ensure timely updates within electronic health record system.
  • Assisted in training new staff on medical records management protocols and software usage.
  • Performed regular audits of records for accuracy, completeness, and adherence to privacy standards.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.

FRONT DESK RECEPTIONIST

Covenant Physician Partners
01.2023 - 01.2024
  • Managed front desk operations at Covenant Physician Partners, enhancing patient experience through efficient scheduling and warm welcomes. Streamlined check-in process, reducing wait times.
  • Maintained meticulous patient records and appointment logs, ensuring data accuracy and confidentiality. Implemented new filing system, improving information retrieval speed.
  • Coordinated seamlessly with medical staff to facilitate smooth patient flow. Acted as liaison between patients and physicians, fostering clear communication.
  • Resolved patient inquiries and concerns promptly, contributing to high satisfaction rates. Introduced feedback system, providing valuable insights for service improvement.
  • Created a welcoming environment for patients, easing anxiety and enhancing overall clinic atmosphere. Received commendations for exceptional customer service.
  • Optimised front desk operations, enhancing patient experience through efficient scheduling and warm welcomes. Streamlined check-in process, reducing wait times significantly.

CLIENT SERVICE REPRESENTATIVE

Ciox Health
01.2018 - 01.2023
  • Analysed complex client data to identify trends and opportunities. Developed data-driven strategies that led to improved service delivery and client retention.
  • Exceeded service targets consistently, contributing to company growth. Resolved challenging client issues, maintaining high satisfaction rates and fostering loyalty.
  • Fostered strong relationships with cross-functional teams to ensure seamless client service. Facilitated effective communication between clients and internal departments.

CUSTOMER SERVICE REPRESENTATIVE

Fry's Food Stores
01.2015 - 01.2018
  • Delivered exceptional customer service, resolving complex inquiries and enhancing shopper satisfaction. Implemented efficient queue management, reducing wait times significantly.
  • Streamlined checkout processes, boosting transaction speed and accuracy. Consistently exceeded sales targets through effective product recommendations and upselling techniques.
  • Fostered strong team relationships, ensuring seamless shift handovers and cohesive customer support. Mentored new hires, accelerating their integration and performance.
  • Maintained meticulous cash handling accuracy, minimising discrepancies. Executed precise inventory management, contributing to reduced shrinkage and optimised stock levels.
  • Proposed and implemented customer feedback system, leading to actionable insights and improved store operations. Pioneered cross-departmental communication strategies.

Education

Highschool Diploma - undefined

Southwest Leadership Academy
Phoenix, Az
01.2016

Skills

  • Team Leadership (Skillful), Budgeting (Beginner), Scheduling (Experienced), Quality Assurance (Experienced), Microsoft Office Suite (Experienced), Problem Solving (Experienced), Transaction Accuracy (Experienced), Cash Handling (Experienced), Adaptability (Experienced)
  • Call center operations background
  • Inbound phone calls
  • High-volume call environments
  • Strong computer skills
  • Data entry experience
  • eClinicalWorks
  • Scheduling and appointment management

LANGUAGES

English (Native), Spanish (Highly proficient)

Timeline

Medical Records Clerk

Heartone Associates
02.2025 - Current

DTA HAB TECH

Hacienda Healthcare
01.2024

FRONT DESK RECEPTIONIST

Covenant Physician Partners
01.2023 - 01.2024

CLIENT SERVICE REPRESENTATIVE

Ciox Health
01.2018 - 01.2023

CUSTOMER SERVICE REPRESENTATIVE

Fry's Food Stores
01.2015 - 01.2018

Highschool Diploma - undefined

Southwest Leadership Academy

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DENISE REYES