DENISE RODRIGUEZ
Glendale
Summary
Dynamic professional with 18 years of experience in data management and customer service, driving operational excellence and enhancing team collaboration. Expertise in optimizing data workflows, implementing pricing strategies, and ensuring compliance with company standards. Proficient in Microsoft Office Suite for data analysis and reporting, complemented by strong communication skills. Committed to fostering training initiatives that elevate team performance and customer satisfaction. Ready to leverage extensive background to contribute to a forward-thinking organization.
Overview
18
18
years of professional experience
Work History
Data Control
Best Western International
08.2013 - Current
- Managed data entry and verification processes to ensure accuracy and compliance with company standards.
- Collaborated with cross-functional teams to optimize data workflows and improve operational efficiency.
- Conducted regular audits of data to identify discrepancies and implement corrective actions.
- Developed training materials for new hires on data management protocols.
- Utilized Microsoft Office Suite for reporting and data analysis.
Pricing Signage Coordinator
Lowe's Home Improvement
09.2011 - 07.2013
- Coordinated in-store signage and pricing for promotional events, ensuring accurate and timely updates.
- Developed and implemented pricing strategies based on market analysis and competitor insights.
- Collaborated with merchandising teams to enhance product visibility and customer engagement.
- Analyzed sales data to assess the effectiveness of pricing initiatives and adjust as needed.
- Trained and mentored staff on signage standards and pricing accuracy protocols.
Head Cashier
Lowe's Home Improvement
11.2009 - 09.2011
- Managed cash register operations and ensured accurate cash handling.
- Trained and supervised team members on customer service protocols.
- Maintained compliance with company policies and procedures.
- Resolved customer inquiries and complaints effectively.
- Collaborated with management to optimize store performance.
Customer Service
Lowe’s Home Improvement
10.2008 - 11.2009
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in inventory management, ensuring stock levels met customer demand.
- Collaborated with team members to enhance store operations and customer experience.
- Trained new staff on customer service protocols and store policies.
- Implemented feedback systems to improve service quality and customer satisfaction.
Installed Sales Coordinator
Lowe's Home Improvement
10.2007 - 10.2008
- Coordinated installation projects, ensuring timely completion and adherence to quality standards.
- Optimized inventory management processes, reducing delays and improving customer satisfaction.
- Developed pricing strategies that enhanced competitiveness and profitability.
- Trained and mentored new team members on installation best practices and safety protocols.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
Education
HS Diploma -
Hickman High School
06-2000
General - undefined
Pima Community College
01.2007
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Communication
- Problem solving
- WPM 45-50
Timeline
Data Control
Best Western International
08.2013 - Current
Pricing Signage Coordinator
Lowe's Home Improvement
09.2011 - 07.2013
Head Cashier
Lowe's Home Improvement
11.2009 - 09.2011
Customer Service
Lowe’s Home Improvement
10.2008 - 11.2009
Installed Sales Coordinator
Lowe's Home Improvement
10.2007 - 10.2008
General - undefined
Pima Community College
HS Diploma -
Hickman High School