Denise Santana
Yuma
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
Overview
19
19
years of professional experience
Work History
Staff Member
Saguaro Foundation
1495 S 4th Ave Yuma Az 85364
07.2018 - Current
- Assisted residents in navigating complex social situations by providing guidance on interpersonal communication skills, fostering healthy relationships among group home occupants.
- Assisted individuals with addressing disabilities and developing career plans.
- Provided crisis intervention when necessary to maintain the safety of all group home occupants.
- Coordinated community resources and secured referrals.
- Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.
- Collaborated with dispatchers to ensure accurate and timely deliveries for clients.
- Operated with safety and skill to avoid accidents and delays.
- Built strong relationships with clients by providing transparent communication regarding shipment statuses or issues encountered en route.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Transported patients and clientele using BUS and VAN vehicles between medical facilities.
- Assisted passengers in boarding and exiting the vehicle, ensuring their safety and comfort throughout the trip.
- Followed designated routes and schedules while operating vehicles.
- Responded with ease to sudden changes in routes and schedules.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Collaborated with healthcare professionals to coordinate pick-up times and locations, streamlining scheduling processes.
- Utilized GPS navigation systems effectively to ensure timely arrivals at each destination without sacrificing passenger safety or comfort levels.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Achieved daily preparation for vehicle inspections prior to travel.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Delivered passengers to destinations safely and on time.
- Participated in ongoing training programs focused on first aid techniques, emergency preparedness measures, defensive driving strategies, and more for enhanced job performance outcomes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Medical Courier
Quest Diagnostics
15725 Pomerado Rd Poway Ca 92064
03.2014 - 06.2018
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Improved specimen processing efficiency by accurately labeling and organizing samples.
- Assisted in training new employees on standard operating procedures, fostering a culture of excellence within the team.
- Provided support and guidance to junior lab staff.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Followed safety procedures and regulations to protect packages and vehicles.
- Handled receipt, storage, identification and delivery of products for clients.
- Obtained signatures for delivery documents and packages.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Managed delivery route for optimal use of time and fuel.
- Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
- Communicated with dispatch and customers for accurate delivery information.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
TechWaste Recycling
1640 E Occidental St Santa Ana Ca 92705
04.2008 - 02.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Met customer call guidelines for service levels, handle time and productivity.
- Updated account information to maintain customer records.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Delivery Driver
American Power Group
5153 3RD Ave Los Angeles Ca 90043
09.2005 - 07.2008
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Delivered packages to customer doorsteps and business offices.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Protected people and equipment from hazardous materials by using correct procedures.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
Education
Arizona Western College
Yuma, AZNo Degree - High School
Valley High School
Santa Ana, CA09.2002
Skills
- Leadership Qualities
- Performance monitoring
- Issue Research
- Project assistance
- Recordkeeping expertise
- Inventory Restocking
- File Management
- Cleaning and organization
- Data Entry
- Administrative Support
- Logistics Coordination
- Scheduling and Coordination
- Cleaning skills
- Project Planning
- Safety Compliance
- Customer service understanding
- Documentation abilities
- Strong teamwork
- Supervision and leadership
- Problem Resolution
- Relationship Building
- Team building
Bilingual Speaker English/Spanish
I'm a bilingual speaker which speaks english and spanish.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Staff Member
Saguaro Foundation
07.2018 - Current
Medical Courier
Quest Diagnostics
03.2014 - 06.2018
Customer Service Representative
TechWaste Recycling
04.2008 - 02.2013
Delivery Driver
American Power Group
09.2005 - 07.2008
Arizona Western College
No Degree - High School
Valley High School