Denise Vasquez
Tucson
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
13
13
years of professional experience
Work History
Store Manager
PLS Check Cashers
Tucson
05.2012 - Current
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Assessed operational efficiency of the store's departments.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
Education
Some College (No Degree) -
Pima Community College
Tucson, AZSkills
- Inventory management
- Sales analysis
- Customer service
- Employee training
- Cash handling
- Multitasking and organization
- Customer relationship management
- Leadership development
- Employee supervision and motivation
- Flexible schedule
Languages
Spanish
Native/ Bilingual
Timeline
Store Manager
PLS Check Cashers
05.2012 - Current
Some College (No Degree) -
Pima Community College