Denissa Roman
Green Valley,AZ
Summary
Dynamic professional with a proven track record in client relations and financial planning, demonstrated at Wells Fargo and ARS PALIC SALUD. Excelled in roles requiring Microsoft Office proficiency and exceptional team leadership. Achieved significant improvements in customer service satisfaction and operational efficiency, showcasing a commitment to excellence and a knack for multitasking.
Overview
9
9
years of professional experience
Work History
TELLER
Wells Fargo
09.2024 - Current
- Referred customers to other banking departments for specialized services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
Event Specialist / Server
Arlo Midtown
11.2022 - 08.2024
- Assist with developing large- and small-scale events
- Facilitate communication between different departments involved in event planning e.g., operations
- Performance with skilled leadership and discipline
- Excellent customer service and continuous communication, and strict attention to important details
- Delivered food and beverages promptly to customers
- Entered orders into computer system to coordinate with kitchen staff
- Processed credit card transactions, gift cards and cash payments
- Assigned and arranged tables for large groups
- Took accurate notes detailing customer orders
- Informed customers of ingredients and allergens to support sensible menu choices
- Communicated professionally with customers, colleagues and supervisors
- Explained details for new menu items and daily specials
- Listened to guest needs and responded promptly for personalized service
- Demonstrated hospitality and customer service while greeting tables
- Supported bussers with table-cleaning during high-volume shifts
- Followed safety, sanitization and food handling guidelines
- Processed cash, credit card, and gift card transactions securely using POS software
- Trained new server hires on proper protocols and procedures followed at establishment
Busser/Food Runner
Mr. Purple
06.2021 - 05.2023
- Assisted customers with requests for replacement silverware and server communication
- Supported waiting staff by pre-clearing plates at tables, refilling beverages and wrapping leftover food
- Contributed to strong team environment, consistently supporting staff to handle customer demands
- Helped guests with last-minute order changes and general requests
- Requests of bottle services
Data Entry Clerk
Reyes Produce Corporation
02.2021 - 06.2021
- Updated and maintained databases, tracking and improving recordkeeping
- Compared data entered to source documentation for accuracy and completeness
- Achieved daily production quotas through consistent workflow prioritization
Cleaning
Busy bee cleaning
07.2020 - 02.2021
- Provide essential cleaning and disinfecting service of buildings (815 Burke Ave - Help USA and more)
- Mop, sweep, vacuum, dust, and wiping down all area of office which included desk, chairs, floors, bathrooms, kitchen, walls, glass, counters, etc
- Maintain friendly and professional communication with all staff (Outreach, Case Managers, Security, and Supervisors)
Team Crew Member
MacDonald Companies
03.2020 - 02.2021
- Handling of food as per health code
- Help customers order their favorite McDonald's meals
- Maintaining cleanliness of environment/area
- Provide excellent customer service (Communication/Smile)
- Connect with customers to ensure they have a positive experience
- Partner with other Crew and Managers to meet daily goals and have fun
Customer Service & Medical Authorization
ARS PALIC SALIUD
08.2017 - 11.2019
- Provide information and documents needed to hospital and clinic
- Provide excellent customer services
- Assist with patients being admitted and hospitalized for overnight and several days stay
- Organize files and folders
- Answering phones with professional Greetings
- Faxing, scanning, and retrieving documents
- Discharging patients
- Assist with health plan services
- Provide extensive care for chronic individuals when entering and exiting facility
Costumers service and sales
BHDLEON BANK
08.2015 - 07.2017
- Helping clients with transactions, loans, certificates, accounts, and credit cards
- Maintain friendly environment within the facility
- Provided great customer support
- Encourage and motivate clients to enrollment with the bank credit card features
- Problem solving with everyone's products
- Trouble shooting any errors on clients' accounts
Education
Secondary School Education -
COCIRE
Catholic University of Santo domingo
Skills
- Microsoft Word
- Restaurant Experience
- Team Leadership
- Event Design
- Business Development
- Client Relations
- Staff Supervision
- Customer Service
- Cash Handling
- Financial Planning
- Relationship Building
- Multitasking
- Microsoft Office
References
- Olivia DiCostanzo, Event Coordinator - Arlo Midtown, (845) 545-5925, oliviadeypr@gmail.com
- Dahiana De La Cruz , Register- St. Joseph's Hospital, (347)- 981-4074 , Dahianadb90@gmail.com
- Myron Villar, Border Patrol Agent, (929) 218-4912, myron0728@gmail.com
- Lucas Berroa, Digital Advisor - Arium Health, (809) 796-6693, Lucas.berroa@ariumhealth.com
- Mercedes Nieves, Executive Assistant BHDLEON Bank, (829) 344-2385
Timeline
TELLER
Wells Fargo
09.2024 - Current
Event Specialist / Server
Arlo Midtown
11.2022 - 08.2024
Busser/Food Runner
Mr. Purple
06.2021 - 05.2023
Data Entry Clerk
Reyes Produce Corporation
02.2021 - 06.2021
Cleaning
Busy bee cleaning
07.2020 - 02.2021
Team Crew Member
MacDonald Companies
03.2020 - 02.2021
Customer Service & Medical Authorization
ARS PALIC SALIUD
08.2017 - 11.2019
Costumers service and sales
BHDLEON BANK
08.2015 - 07.2017
Catholic University of Santo domingo
Secondary School Education -
COCIRE
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