DENISSE BURCIAGA
Phoenix
Summary
Detail-oriented professional with a strong background in office management, customer engagement, and inventory control. Proven ability to enhance workflow and foster positive relationships, aiming to contribute to operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist
Modern Industries
Phoenix
11.2021 - Current
- Created welcoming environment by greeting visitors and clients promptly.
- Delivered exceptional customer service while engaging with internal and external customers.
- Managed incoming calls, relayed messages, and directed inquiries to appropriate departments.
- Ensured security by monitoring logbooks, issuing visitor badges, and verifying identification.
- Coordinated meeting room bookings and arranged catering for events efficiently.
- Scheduled and confirmed appointments, overseeing complex calendars for multiple staff members.
- Managed office supply inventory, placing orders to maintain adequate stock levels.
- Collaborated with vendors for timely repairs and maintenance of office equipment.
Cleanroom Technician
Auer Precision
Mesa
03.2021 - 06.2021
- I worked in the medical manufacturing department in class 1000 cleanrooms, assembling a variety of medical components (multi-player home diagnostic test strips), and worked alongside UR robots, under strict medical guidelines per ISO 13485/9001.
- I have also operated lasers, various measuring equipment, and ran automated packaging stations.
- I am familiar with heat sealers and desiccants to help preserve medical components.
Management
Habaneros Restaurant
Tubac
09.2019 - 10.2020
- Supervised daily opening and closing procedures, ensuring proper equipment operation and accurate cash drawer verification.
- Trained new employees on restaurant policies and procedures to promote effective service delivery.
- Resolved customer complaints related to food quality or service promptly to enhance guest satisfaction.
- Planned work schedules for restaurant personnel, maintaining optimal coverage at all times.
- Monitored food supplies and ordered necessary items to maintain stock levels.
- Updated computer systems with new pricing and daily specials to ensure accurate information.
- Managed accounts payable, accounts receivable, and payroll functions efficiently.
- Utilized strong interpersonal skills to foster positive relationships with guests and employees.
Education
High School Diploma -
Stanford University
Palo Alto, CA03-2012
Skills
- Customer service
- Office management
- Scanner machine
- Inventory management
- Microsoft Office
- Excel
- Computer skills
- New hire liaison
- Bilingual communication
Languages
Spanish
Professional
English
Professional
Timeline
Receptionist
Modern Industries
11.2021 - Current
Cleanroom Technician
Auer Precision
03.2021 - 06.2021
Management
Habaneros Restaurant
09.2019 - 10.2020
High School Diploma -
Stanford University