DENNIS BROWN
Phoenix
Summary
Detail-oriented Appointment Setter with expertise in client communication, appointment scheduling, and lead tracking. Proven ability to enhance customer satisfaction and collaborate effectively with sales teams to drive successful outcomes.
Overview
9
9
years of professional experience
Work History
Appointment Setter
Barrier Insulation
Phoenix
02.2024 - Current
- Scheduled appointments for client consultations and follow-ups.
- Communicated effectively with clients to understand their energy needs.
- Utilized CRM software to track leads and manage scheduling efficiently.
- Collaborated with sales teams to ensure seamless appointment transitions.
- Provided outstanding customer service to enhance client satisfaction and retention.
- Scheduled appointments for customers based on their availability.
- Provided information regarding services and policies.
- Maintained a positive attitude while dealing with difficult situations involving customers.
Appointment Setter
Erus Energy
Phoenix
02.2017 - 11.2023
- Scheduled appointments for client consultations and follow-ups.
- Communicated effectively with clients to understand their energy needs.
- Collaborated with sales teams to ensure seamless appointment transitions.
- Provided outstanding customer service to enhance client satisfaction and retention.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Participated in training sessions to stay updated on product offerings and sales techniques.
Education
GED -
EAST HIGH SCHOOL
Phoenix, AZ03-1990
Skills
- Appointment scheduling
- Client communication
- Customer service
- Sales collaboration
- Lead tracking
- Time management
- Problem solving
- Effective listening
- Adaptability to change
- Training participation
- Positive attitude
- Natural script reading
- Scheduling appointments
- Overcoming objections
- Explaining products and services
- Calendar management
- Relationship-selling skills
- Client relationship management
- Brand promotion
- High-volume call environments
- Scheduling and calendar management
- Meeting sales goals
- Follow-up skills
- Phone etiquette expert
- Customer retention
- Cold calling
- Telephone headset mastery
- Clear communication
Accomplishments
TOP PERFORMER FOR 3 YEARS STRAIGHT
Affiliations
ALWAYS ADJUSTED SCHEDULE AND ALWAYS WORKED OVER TIME
Timeline
Appointment Setter
Barrier Insulation
02.2024 - Current
Appointment Setter
Erus Energy
02.2017 - 11.2023
GED -
EAST HIGH SCHOOL