Dennise Bosan
Phoenix
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
SIERRA TUCSON, LLC
04.2025 - Current
- Enhanced patient well-being by monitoring behavior and documenting daily activities.
- Supported patient dignity and safety during daily living activities assistance.
- Fostered emotional resilience by encouraging participation in therapeutic programming.
- Ensured accurate vital signs tracking to maintain patient health standards.
- Created a safe and supportive environment for all patients.
- Implemented de-escalation techniques to effectively manage behavioral crises.
Assistant Manager
Boot Barn
08.2024 - 04.2025
- Handled customer inquiries, complaints, and escalations professionally
- Delivered consistent, high-quality customer service and in-store experiences
- Assisted with inventory management, stock replenishment, and product ordering
- Ensured accurate product placement and organization in stockrooms
- Maintained store cleanliness and visual standards according to company protocols
- Led monthly team meetings to support store and sales goals
- Followed cash-handling and register procedures during store opening and closing
- Demonstrated leadership while supervising staff and daily operations
Assistant Manager
Outdoor Voices
01.2024 - 03.2024
- Provided exceptional customer service and brand-focused shopping experiences
- Assisted with inventory control and merchandising standards
- Accurately measured and fitted customers for apparel and footwear
- Created welcoming and memorable fitting-room experiences
- Supported daily store operations, including opening and closing procedures
- Communicated effectively with team members to meet business objectives
Assistant Manager
Allbirds
04.2023 - 01.2024
- Provided exceptional customer service and brand-aligned shopping experiences
- Assisted with inventory control, merchandising, and product presentation
- Accurately fitted customers for footwear and provided product education
- Supported daily store operations, including opening and closing procedures
- Assisted with staff supervision, scheduling, and floor leadership
- Maintained store standards for cleanliness, organization, and customer engagement
Call Center Representative
CITI Bank USA
03.2021 - 03.2023
- Managed a high volume of inbound and outbound calls in a regulated financial environment
- Assisted customers with account inquiries, billing questions, and service requests
- De-escalated escalated or frustrated callers using empathy and clear communication
- Accurately documented customer interactions in compliance with banking regulations
- Adhered to confidentiality, security, and data protection standards
- Met performance metrics related to call quality, efficiency, and customer satisfaction
Education
High School Diploma -
Tucson High Magnet School
Tucson, AZSkills
- Patient Care & Support
- De-escalation Techniques
- Crisis Response
- Communication
- Leadership
- Team Collaboration
- Organization & Time Management
- Customer Service
Certification
- CPR & AED Certified — American Heart Association (AHA)
- Food Handler's Card — State Approved
Timeline
Behavioral Health Technician
SIERRA TUCSON, LLC
04.2025 - Current
Assistant Manager
Boot Barn
08.2024 - 04.2025
Assistant Manager
Outdoor Voices
01.2024 - 03.2024
Assistant Manager
Allbirds
04.2023 - 01.2024
Call Center Representative
CITI Bank USA
03.2021 - 03.2023
High School Diploma -
Tucson High Magnet School