Denton Fairweather
Maricopa
Summary
A versatile and results-oriented professional with extensive experience in both operations and sales leadership. Skilled in managing teams, driving revenue, and providing strategic direction across multiple business functions. Proven success in developing business relationships, coaching teams, and implementing solutions that drive company objectives. Strong background in B2B sales within the professional staffing industry and operations management, with a reputation for meeting and exceeding goals.
Overview
25
25
years of professional experience
Work History
Operations Lead
Oscar Health Insurance
12.2019 - Current
- Lead operations for a team of24 employees, managing daily tasks to meet service objectives and company goals
- Developed and maintained employee schedules, tracked time, and processed bi-weekly payroll
- Built and implemented departmental policies and procedures to ensure efficient workflows and business objectives
- Mentored and coached team members to build effective collaboration and increase individual and team performance
- Facilitated training and development programs to improve employee engagement and productivity
Concierge Expert II
Oscar Health Insurance
09.2017 - 12.2019
- Managed high-priority customer inquiries, demonstrating exceptional customer service and problem-solving skills
- Led the Concierge Expert team in implementing strategies to meet customer satisfaction goals and achieve service-level agreements (SLAs) for case resolution
- Developed proactive engagement strategies to resolve customer issues and provide tailored solutions
- Supported and mentored level1 Concierge Experts, promoting cross-department collaboration to ensure seamless service delivery
Territory Sales Manager
National Career Group, LLC
02.2000 - 03.2015
- Managed B2B sales for the East Coast region, focusing on professional staffing services and talent acquisition solutions
- Developed and implemented regional sales strategies to drive new business, increase market share, and strengthen client relationships
- Identified new business opportunities and expanded customer base, resulting in a 10% growth in regional revenue
- Built and maintained strong, long-term relationships with key clients, providing consultative solutions to meet staffing needs
- Collaborated with internal teams to customize staffing solutions and deliver exceptional client service
- Trained and mentored a team of sales professionals, improving team performance and exceeding sales quotas
- Successfully negotiated contracts, closing deals with large companies and securing multi-year partnerships
- Led regional sales initiatives, delivering presentations and proposals to prospective clients across the East Coast
Education
Courses in Communications
Brevard Community College
High School Diploma - undefined
Melbourne Senior High School
Melbourne, FL05.1998
Skills
- Sales Strategy & Business Development
- People & Team Management
- B2B Sales & Account Management
- Process Improvement & Operations Leadership
- Recruitment & Talent Acquisition
- Performance Coaching & Mentorship
ADDITIONAL INFORMATION
- Proficient in using Google Workspace, CRM tools, and Oscar Health systems
- Expertise in developing and executing sales strategies in the staffing and insurance industries
- Strong ability to recruit, hire, and evaluate top talent, having successfully recruited over200 employees, with10 promoted to leadership roles
- Excellent communicator, skilled in delivering presentations, negotiations, and relationship-building
Timeline
Operations Lead
Oscar Health Insurance
12.2019 - Current
Concierge Expert II
Oscar Health Insurance
09.2017 - 12.2019
Territory Sales Manager
National Career Group, LLC
02.2000 - 03.2015
High School Diploma - undefined
Melbourne Senior High School
Courses in Communications
Brevard Community College
Similar Profiles
Khataka AdderlyKhataka Adderly
Healthcare Customer Service Representative at Oscar Health InsuranceHealthcare Customer Service Representative at Oscar Health Insurance
Michelle DeanMichelle Dean
Operations Team Leader at Oscar Health InsuranceOperations Team Leader at Oscar Health Insurance
Maria De Pilar LopezMaria De Pilar Lopez
Direct Contracting Associate at Oscar Health InsuranceDirect Contracting Associate at Oscar Health Insurance