Deonte Tyner
Maricopa
Summary
Experienced and friendly Reservation Agent with a strong ability to effectively interact with guests of diverse ages, backgrounds, and interests, whether it be over the phone or in person. Projects a service-oriented mentality, always maintaining a warm and caring attitude while ensuring efficiency and maximizing revenue. With over 10 years of experience in customer service, brings a wealth of knowledge and expertise to provide exceptional service to guests.
Overview
15
15
years of professional experience
Work History
Crane Operator
James Steel & Tube
06.2023 - 03.2024
- Successfully ensured safe loading operations, contributing to a 100% accident-free record during my tenure.
- Increased performance by safely and efficiently operating heavy machinery and equipment.
- Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.
- Utilized mastery of diverse slings, shackles and spreader bars to meet specific project needs.
- Loaded steel tubing onto flatbed trucks or into trailers.
- Updated system to keep accurate track of materials.
Fitness Center Attendant
Kroc Center Salvation Army
07.2021 - 02.2022
- Instructed members on proper techniques for exercise and equipment.
- Offered accurate and up-to-date information and advice on fitness.
- Utilized digital recordkeeping, processes and procedures as outlined by supervisor.
- Provided personal assessments for assigned members to review fitness goals, physical abilities and conditions to create personalized fitness routine.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Sold memberships and personal training sessions to new customers.
- Collaborated with other fitness professionals to develop and implement new programs.
- Promoted safe and inclusive environment for club clients and members.
- Educated participants on proper nutrition and healthy lifestyle habits.
Sr. Guest service specialist
Target.com
05.2017 - 04.2019
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Entered details such as payments, account information and call logs into internal Target systems.
- Verified data integrity and accuracy.
- spearheaded the on-boarding process for incoming employees in regards to processes and company software. Also, collaborated with team leads in coordinating temp agents during peak seasons.
- created new processes that aided in driving down call times.
Security Guard
S.A.F.E MANAGEMET
07.2015 - 02.2016
- Help guide patrons into stadium.
- Check patrons for items that could do bodily harm.
- Provide security and observation.
Ramp Agent
DELTA AIRLINES
09.2014 - 08.2015
- Loaded and unloaded all cargo, including luggage and freight and assisted crew and travelers with bags.
- Connected electrical power unit and hoses to aircraft.
- Reported all equipment malfunctions to the appropriate supervisor for immediate attention and to avoid delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Team Member
SPORTS AUTHORITY
06.2013 - 03.2014
- Organized the work space for easy accessibility for customers.
- Lead customers to areas of interest.
- Learned more about products sold in order to educate customers.
- Developed strong relationships with coworkers and managers.
- Sought out ways to go above and beyond job requirements.
Nutrient Consultant
GNC
05.2011 - 02.2012
- Provided remarkable customer service.
- took part in GNC university, which is an internal system used for the sole purpose of educating team members on all products sold.
- Assisted customers with check out.
- Met sales goals expected by regional manager.
Security Guard
Midwest Security Professionals
06.2009 - 02.2011
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Inspected and adjusted security systems, equipment and machinery to gain better overall coverage of parking lots and interior and exterior of buildings.
- Completed full building and grounds patrols every 1 hour to spot and investigate concerns.
- Prepared regular written logs and incident report at close of each shift for distribution to head security.
Education
Completed coursework towards Cognitive Psychology - Pyschology
PHOENIX COMMUNITY COLLEGE
High School Diploma -
LAURA F. OSBOURNE
Certification - Personal Training
International Sports Science Association
11.2019
Skills
- Proficient in Windows, Mac OS X, and Google Office operating systems and platforms
- Effectively and efficiently enter accurate data into various call center databases
- Empathetic and reassuring tone with both customers and co-workers
- Team player who puts needs of company above personal preferences
- Conflict resolution
- Self-motivated
- Strong verbal communication
- Process implementation
- Stress tolerance
Accomplishments
- received letter of participation in high school for the Detroit Osborn Knight's football team.
- played football for Phoenix community college where I was appointed a team captain, and received scholastic honors for school achievements.
- multiple time MSBOA (Michigan symphony band and orchestra association) award winner.
Timeline
Crane Operator
James Steel & Tube
06.2023 - 03.2024
Fitness Center Attendant
Kroc Center Salvation Army
07.2021 - 02.2022
Sr. Guest service specialist
Target.com
05.2017 - 04.2019
Security Guard
S.A.F.E MANAGEMET
07.2015 - 02.2016
Ramp Agent
DELTA AIRLINES
09.2014 - 08.2015
Team Member
SPORTS AUTHORITY
06.2013 - 03.2014
Nutrient Consultant
GNC
05.2011 - 02.2012
Security Guard
Midwest Security Professionals
06.2009 - 02.2011
High School Diploma -
LAURA F. OSBOURNE
Certification - Personal Training
International Sports Science Association
Completed coursework towards Cognitive Psychology - Pyschology
PHOENIX COMMUNITY COLLEGE
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