Derek Fusmer

• Create cost breakdowns, group proposals and itineraries for private events
• Respond to RFPs with accurate pricing and availability
• Create and input group history, preferences, rooming lists, transportation, special requests, notes and billing requirements
• Assist with planning including rentals, vendors, decor, floral, photography, activities, and spa
• Execute planning calls and site visits in a timely manner with full proficiency
• Assist group organizer and contact person at all functions
• Assist with all in house groups and events from planning to final execution
• Organize and manage internal communications; scheduling meetings and updating calendars
• Satisfying group needs and exceeding their expectations by projecting a positive hotel image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs
• Creating and maintaining positive relationships with all departments
• Maintain inventory of groups and events supplies
• Handling advanced payments, deposit schedules, and final billing, ensuring complete accuracy
• Creating group room blocks and reservations
• Spearheading Amangiri's use of TripleSeat

• Oversaw daily operations of service team, delegated tasks, and trained new staff
• Oversaw implementation and creation of new training program for incoming front of house staff
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Executed all front of house duties for resort and restaurant at The Green O, e.g., serving, bartending, bellman, front desk, valet
• Successfully executed ever-changing 8-9 course tasting menu dinner service each night, while simultaneously completing other job codes previously mentioned

• Ensured successful operation of dining room and deliveries in high volume environment
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Created welcoming and memorable dining experience within culturally diverse atmosphere
• Independently maintained exceptional level of service amid substantial business volume

Efficiently worked with strong team to provide impeccable service in resource-limited, on-mountain restaurant

• Responsible for maintaining extensive menu, ingredient, and allergen knowledge, and complete wine and alcohol knowledge in order to offer appropriate food and beverage pairings
• A key aspect of being a server at this restaurant was the ability to read tables and act efficiently and accordingly
• Utilized my personable, and dare I say, charming demeanor to create lasting relationships with guests

• Oversaw daily operations of service team, delegated tasks, and trained new staff
• Cultivated extensive knowledge of the lake and surrounding areas to provide guests with ample activity options during their stay
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
• Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.