Derek Johnson
Mesa
Summary
Results-driven Customer Engagement Representative known for productivity and efficient task completion. Specialize in effective communication, problem-solving, and customer relationship management. Excel in active listening, empathy, and adaptability to meet diverse customer needs and enhance engagement strategies.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Customer Engagement Representative
Consumer Cellular
Tempe
04.2016 - Current
- Assisted customers with inquiries about mobile plans and services.
- Educated customers on device features and troubleshooting steps.
- Processed customer orders and managed account updates efficiently.
- Greeted customers and provided them with product information.
- Assisted customers in selecting appropriate products for their needs.
- Identified opportunities to upsell products or services based on customer needs.
- Participated in team meetings to discuss ways to improve the level of service provided.
- Provided training support for new Customer Engagement Representatives.
Jordan Marketing Company
Call Center Assistant
Phoenix
05.1998 - 08.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Science and Healthcare Advanced Patient Care
Grand Canyon University
Phoenix, AZ 09.2017 - 06.2021
Skills
- Customer relationship management
- Order processing
- Product education
- Upselling strategies
Timeline
Bachelor of Science - Science and Healthcare Advanced Patient Care
Grand Canyon University
09.2017 - 06.2021
Customer Engagement Representative
Consumer Cellular
04.2016 - Current
Jordan Marketing Company
Call Center Assistant
05.1998 - 08.2015